Operations Support & Customer Service Specialist

Sara Sanchez

***********@*****.*** 484-***-**** Easton, PA

SUMMARY

Seeking a General Application role with 14 years of experience, demonstrating flexibility and strong team messaging skills. Proven track record in shift work coordination and customer service excellence, recognized for optimizing operations and enhancing efficiency. Adept at collaborating with diverse teams to achieve organizational goals and improve process efficiencies.

WORK EXPERIENCE

Publishers Circulation Fulfillment, Inc. Easton, PA Newspaper Delivery May 2022 - Present

• Ensure timely and accurate delivery of products to assigned locations, achieving an average on-time delivery rate and recognition as 'Driver of the Month' multiple times for outstanding performance.

• Implement a new routing system that optimizes delivery routes, resulting in reduced fuel costs and improved efficiency.

• Provide exceptional customer service by addressing complaints within one business day and increasing customer satisfaction ratings through effective communication and problem-solving.

• Collaborate with warehouse staff and dispatchers to streamline operations, maintain accurate records, and ensure safe, efficient loading and unloading of deliveries. TMG Health Cognizant

Customer Service Representative Jan 2021 - May 2022

• Delivered high-quality customer service and support to remote clients, consistently meeting or surpassing performance targets for response time and satisfaction.

• Collaborated with cross-functional teams to resolve complex inquiries, leading to a reduction in escalations and improved process efficiencies.

• Utilized CRM systems to meticulously document interactions, contributing to enhanced record-keeping and informed decision-making.

LPM Holding Hampton, NJ

Grill Cook Jan 2015 - Mar 2020

• Prepared and cooked a diverse range of grilled dishes while ensuring consistent quality and adherence to customer preferences through careful monitoring of cooking times and temperatures.

• Enhanced kitchen efficiency by implementing a grilling technique that reduced cooking time and decreased downtime between shifts with improved cleaning procedures.

• Collaborated effectively with kitchen staff and management, contributing to the development of new marinades and seasoning blends, and training junior grill cooks on proper techniques and safety protocols.

• Maintained high standards of cleanliness and organization, resulting in commendations during inspections and consistently high customer satisfaction ratings.

Old West BBQ Clinton, NJ

Restaurant Manager Feb 2012 - Feb 2014

• Managed daily restaurant operations, optimizing staffing through effective scheduling and conducting regular training and performance evaluations for team members.

• Implemented cost control strategies, successfully reducing waste and minimizing expenses while maintaining quality standards and ensuring compliance with health, safety, and labor regulations.

• Collaborated with kitchen staff to innovate menu offerings, aligning with customer preferences and market trends, while efficiently handling customer feedback to enhance satisfaction. Five Guys Easton, PA

Hourly Manager Feb 2009 - May 2013

• Managed daily operations, including shift coordination, employee supervision, and financial oversight, ensuring smooth workflow and accurate till and safe counts.

• Conducted inventory management and ordering, while maintaining high standards of cleanliness and food preparation as a grill cook.

SKILLS

Dependability • Resourcefulness • Motivation • Innovation • Curiosity

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