Patient Support & Payroll Specialist

EMPLOYMENT HISTORY

Patient Support Representative

Optum, UnitedHealth Group, California-Remote — Present Payroll Specialist

Renewable works energy, Phoenix, AZ

• Compiled and maintained payroll records, ensuring compliance with company policies and procedures.

• Updating payment methods and updating sensitive information.

• Data entry.

• Customer service.

• Payroll specialist, admin for payroll, data entry, customer service and answering phones.

• Coordinator for our solar projects and dispatching.

• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

• Verified and submitted timekeeping information for accurate and efficient payroll processing.

• Resolved payroll discrepancies quickly and successfully.

• Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner. Customer Service Specialist

Aspen Dental, Syracuse, NY

• Scheduling new patients.

• Accessing patient accounts.

• Handling dental insurance in every state.

• Working with all offices and specialists.

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Posen, US, 60469 • 708-***-**** • **************@*****.*** Coral Anzures

Computer-savvy data entry/customer support rep with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about processing payments and upselling with promotional deals.

Facilitate care coordination, enhancing patient access to services and improving satisfaction. Efficiently verify insurance, reducing treatment delays and ensuring seamless billing processes. Participate in meetings, offering insights that drive process improvements and patient engagement. Uphold HIPAA standards, safeguarding patient information and maintaining confidentiality. Provide administrative support, utilizing clinical knowledge to assist patients effectively. New hire onboarding coordinator

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

• Enhanced customer satisfaction by resolving issues promptly and professionally. Data Entry

Northland Trucking Inc

• Answering phones.

• Fax/scanning.

• Responding to emails.

• Filing.

• Dispatched drivers to meet daily delivery needs for company customers.

• Received or prepared work orders.

• Dispatching truck drivers.

• Reduced order processing time with accurate data entry and prompt communication.

• Streamlined the data entry process for improved efficiency and faster completion of tasks.

• Created databases, data entry systems, web forms, and other applications for diverse uses.

• Corrected data entry errors to prevent duplication or data degradation. New Hire Trainer

IQOR

• Online and offline credit applications.

• Floor walker/mentor.

• Trainer for new agents.

• Oversee team.

• Auditing calls/QA.

• Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.

• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.

• Conducted evaluations of training courses to uncover areas in need of improvement.

• Office setting experience.

• Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.

• Identified opportunities for cross-training existing staff members, optimizing workforce flexibility and productivity levels companywide.

• Boosted employee retention rates by fostering a supportive and engaging learning environment during the onboarding process.

• Increased consistency in employee performance evaluations by standardizing training materials across all departments.

Auto Claims Adjuster

State Farm

• Filing and handling auto claims.

• Auditing of the file note claims.

• Establishing liability.

• Interacting with other insurance companies.

• Prompt routing to other claim handling teams.

• Paying auto body shops.

• Issuing payment to hospitals.

• Paying rental car companies.

• Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.

• Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.

• Successfully negotiated settlements with claimants and insurers.

• Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.

EDUCATION

Some College (No Degree)

Maricopa Community Colleges - South Mountain Community College, Phoenix, AZ High School Diploma

AAEC-south Mountain, Phoenix, AZ — 2012

SKILLS

Verbal communication Personal communication

Working under pressure Copying

Faxing Scanning

Strong work ethic Payment Processing

Bilingual Data Entry

Customer service 60 wpm Typing Speed

Reliability Organizational skills

Leadership communication Scheduling

Microsoft software Solar energy

Project management Dispatching

Payroll Quality auditing

Team management Windows remote desktop

HIPAA Compliance Patient confidentiality

Call center experience Insurance Verification

Appointment Scheduling Medical terminology

Problem-Solving Multitasking

Customer Relationship Management Clerical Support

Administrative Support Documentation

Data Collection Payroll Administration

Time sheet review I-9 documentation

Employment Verification

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