Customer-Focused Support Professional with Strong Communication

CARIGAN CLARK

Jamesville, NC

252-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience in high-volume, people-facing roles. Strong communication, documentation, and problem-solving skills with the ability to work independently in remote or on-site environments. Reliable, coachable, and comfortable handling phone, virtual, and written customer interactions. CORE SKILLS

Customer Support Remote Customer Service Phone & Virtual Communication Call Handling Problem Resolution Client Intake Data Entry & Documentation CRM Navigation Scheduling Time Management Confidential Information Handling Written & Verbal Communication Independent Work Team Collaboration PROFESSIONAL EXPERIENCE

The Bridges of Hendricks Creek Assisted Living — MedTech / SIC Oct 2024 – Present

- Communicate with residents, families, and staff to address questions and needs

- Maintain accurate documentation while following established procedures

- Manage multiple priorities in a fast-paced, customer-focused environment Private Household — Nanny 2023 – 2024

- Provided consistent communication, updates, and support to clients

- Managed schedules, daily tasks, and routine planning independently

- Maintained professionalism, reliability, and confidentiality Trinity Christian Daycare — Lead Assistant Teacher 2021 – 2023

- Served as a primary point of contact for parents and staff

- Maintained records and followed policies and procedures

- Supported daily operations in a structured, service-oriented environment Gold Point General Store — Customer Service Associate 2019 – 2022

- Assisted customers in person and by phone

- Processed transactions accurately using POS systems

- Resolved customer questions while maintaining a professional demeanor EDUCATION

South Creek High School — Diploma 2022

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