Leasing Consultant with Property Marketing Expertise

C’yahni Bedell

North Carolina *******@*****.*** 984-***-****

Summary

Dynamic and results-driven Leasing Consultant with extensive experience in property management, resident relations, and strategic marketing. Proven ability to maximize occupancy, increase tenant retention, and streamline leasing operations while ensuring compliance with Fair Housing laws. Skilled in cross-functional collaboration, digital marketing, and conflict resolution. Recognized for strong communication, customer service excellence, and leadership in driving community engagement initiatives.

EDUCATION

Virginia State University Petersburg, Va

Bachelor of Business Administration & Management 2022-2023

●Awards/Honors: VSU Honors College (2022)

Hudson Valley Community College Albany,Ny

Associate of Business Administration & Management 2024-2026

WORK EXPERIENCE

Magnolia Pointe Apartments Durham,Nc

Leasing consultant 2025

Served as the first point of contact for prospective residents, providing property tours tailored to individual needs and highlighting community amenities, resulting in increased lease conversions.

Processed applications from start to finish, including income verification, credit/background checks, and lease preparation, while ensuring adherence to Fair Housing laws.

Designed and implemented targeted marketing campaigns across social media, rental platforms, and community outreach initiatives, increasing qualified leads and occupancy rates.

Partnered with property management to analyze leasing trends and develop strategies to meet monthly and quarterly leasing goals.

Maintained high resident satisfaction by managing service requests, addressing disputes, and ensuring timely resolutions, contributing to improved retention rates.

Assisted with financial operations by tracking rent payments, preparing delinquency reports, and supporting budget management.

Hardee Street Apartments Durham,Nc

Leasing Consultant 2025

Oversaw day-to-day operations of a multi-unit property, supporting property managers with administrative functions, vendor scheduling, and resident communications.

Facilitated the full lease cycle, including renewals, transfers, and terminations, while maintaining compliance with internal policies and local regulations.

Conducted move-in and move-out inspections, ensuring units met quality standards and minimizing turnover costs.

Developed weekly occupancy, traffic, and leasing reports to provide management with actionable insights for operational planning.

Enhanced resident retention by organizing engagement initiatives and providing consistent, proactive customer service.

Acted as liaison between residents, contractors, and maintenance staff to ensure timely completion of repairs and high satisfaction scores.

Net Investment Richmond, Va

Leasing Consultant Agent 2022-2025

Managed leasing operations for multiple residential and commercial properties, achieving consistently high occupancy rates and renewal percentages.

Led property tours and conducted tailored presentations to prospective tenants, highlighting property features, amenities, and financial benefits.

Executed all phases of leasing: application review, background screening, income verification, lease preparation, move-in coordination, and onboarding of new residents.

Utilized industry software (Yardi, AppFolio, RealPage) to manage tenant databases, track lease expirations, process payments, and ensure regulatory compliance.

Coordinated with maintenance teams and external vendors to maintain property quality, reduce downtime, and boost tenant satisfaction.

Enforced lease agreements, mediated conflicts, and resolved disputes while balancing compliance with excellent customer service.

Contributed to financial oversight by monitoring budgets, collecting rents, tracking expenses, and preparing financial reports for management.

Spearheaded innovative marketing campaigns, leveraging digital platforms and community events to boost property visibility and attract qualified applicants.

Trained and supervised junior leasing staff, fostering professional development and ensuring consistent service delivery across properties.

Enforced lease terms and policies while maintaining compliance with local, state, and federal regulations, including fair housing laws.

Conducted property inspections, prepared reports, and developed capital improvement plans to maintain asset value.

Created and implemented marketing strategies to attract qualified tenants, including online listings, social media promotions, and community outreach.

Trained and supervised on-site staff, fostering a team-oriented environment and maintaining high standards of service.

SKILLS & INTERESTS

•Effective communication skill

•Sales closing

•Relationship building

•Digital marketing

•Lead generation

•Fair Housing compliance

•Financial tracking

•Conflict resolution

•Active listening.

•Property inspections

•Resident retention

•Vendor coordination

•Customer service

•Problem-solving

•Attention to detail

•Multitasking.

•Negotiation

•Sales techniques

•Upselling

• Financial management

•Database administration

•Team leadership

•Conflict mediation

•Property inspections.

•Strong interpersonal skills

•Digital Marketing and media design (Canva, TikTok, Instagram, YouTube, Twitter, Google)

•Data Entry

•Business Administration

•Service-oriented mindset

•Security awareness

•Complaint resolution

•Property Management

•Property leasing

•LIHTC

•Inbound and Outbound Calling

•Paperwork Processing

•Product Knowledge

•Typing [1000] WPM

•Soft wear expertise ( RentCafe, Yardi, Okta Verify, Knock, Raddix, RCM, Microsoft365)

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