Operations & Talent Leader in Healthcare & Education

JAYLA LEWIS

Chicago, IL 708-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Operations and people-focused leader with experience in healthcare, education, and business consulting. Proven ability to supervise teams, improve workflows, and support employee performance and engagement. Strong background in staff coordination, training, compliance, and service delivery. MBA candidate seeking leadership roles in operations, talent management, or program administration. CORE SKILLS

Operations Management • Staff Supervision • Training & Development • Employee Engagement • Process Improvement • Compliance • Scheduling & Workforce Coordination • Data Tracking • Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

Director of Guest Services & Telecommunications Franciscan Alliance (2021–Present)

• Supervise daily operations across multiple departments, ensuring high-quality service delivery

• Train, coach, and evaluate staff to improve performance and efficiency

• Implement communication systems (Everbridge) to enhance emergency response and coordination

• Maintain compliance with organizational policies and service standards Co-Founder & Operations Consultant Bennett & Lewis Financial (2020–Present)

• Support small businesses with operational structure, scheduling, and workflow improvements

• Assist with payroll processes, reporting, and cost tracking

• Help improve client organization and efficiency through process standardization Math Interventionist (Contract) Joliet Public Schools (2026)

• Provide targeted academic support and monitor student progress

• Collaborate with teachers and staff to improve student outcomes Education Consultant Elab Education (Contract)

• Guide students through academic planning and program requirements

• Coordinate with families and institutions to support successful outcomes EDUCATION

MBA (In Progress, Expected 2027)

BS – Healthcare Management

AS – Health Information Technology

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