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Lysa Sizemore

Dayton, *****, 326-***-****, ********@*****.***

SUMMARY Dynamic Customer Service Representative with over 7 years of experience in delivering exceptional support across various industries. Proficient in complaint handling and CRM software, with a proven ability to build sustainable relationships and resolve issues promptly. Achieved high customer satisfaction scores by participating in team strategies for improvement. Eager to leverage strong product knowledge and technical training to contribute to organizational success, enhancing customer interactions and driving loyalty. WORK EXPERIENCE

10/2024 – Present CSR, Progressive Auto Insurance Cleveland Addressed customer inquiries over the phone.

Supplied accurate and comprehensive information to customers. Directed customers to the appropriate department for assistance. Cultivated relationships with customers to enhance their experience. Promoted additional products and services as necessary. Engaged in virtual group meetings regularly.

Guided customers in registering accounts online and navigating the website. 02/2021 – 10/2024 CSR, One Legal Petaluma

Responded to customer inquiries via phone and email. Delivered accurate, valid, and complete information to customers. Resolved customer complaints promptly and professionally. Built enduring trust-based relationships through open communication with customers.

Maintained comprehensive records of all customer interactions, transactions, comments, and complaints.

Assisted customers in navigating website features to locate desired information or products.

Contributed to team meetings aimed at enhancing customer satisfaction levels.

Provided swift, friendly, and knowledgeable service for routine inquiries and complaints.

07/2020 – 01/2021 Billing Clerk, Axelon Service Corp New York Executed invoices and payments accurately and promptly. Verified figures, postings, and documents for correctness. 12/2016 – 02/2020 Senior CSR, StarTek Hamilton

Supervised and coached my team every day.

Updated payroll daily, ensuring accuracy of hours worked for the current pay period.

Monitored attendance and time off.

Participated in all scheduled meetings and calls.

Tracked team statistics, ensuring they were sent to each agent daily. As an entry-level agent, I assisted Cincinnati Bell customers with billing, sales, and technical support.

Fostered a positive relationship between customers and clients. EDUCATION

1998 – 04/1999 Rets Tech Center

Associate Of Arts, Business

Centerville

1973 – 05/1973 Tecumseh High School

High School Diploma

New Carlisle

SKILLS CRM Software Product Knowledge

Complaint Handling Report Generation

INTERESTS Genealogy Ceramic painting

Sewing

CERTIFICATES Red Hat Certification

RSCEscalations Certified

Tier 2 Tech Trained

Certified Montessori teacher 3 to 6 year olds

REFERENCES Yvonne Clark

CSR, Affinity Apparel

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