Medical Assistant Front Desk & Admin Specialist
Resume:
Ashley Naya
***************@*****.***
*** ****** ******* **** ************ Md 20878 apt 201
Professional Summary
Compassionate and detail-oriented Medical Assistant with strong communication, administrative, and patient support skills. Experienced in scheduling, front-desk operations, customer service, and maintaining organized records in fast-paced environments. Dedicated to providing excellent patient care, supporting healthcare teams, and ensuring smooth daily office operations.
Skills
* Patient Scheduling & Appointment Coordination
* Electronic Medical Records (EMR/EHR)
* Front Desk & Reception Support
* Patient Intake & Documentation
* Phone & Email Communication
* Medical Office Administration
* Vital Signs & Patient Preparation
* HIPAA Compliance & Confidentiality
* Insurance Verification
* Data Entry & Record Management
* Multitasking & Time Management
* Customer Service & Conflict Resolution
Professional Experience
Essex county ENT
* Managed scheduling and coordinated appointments for customers/clients in a fast-paced environment
* Answered phones, responded to inquiries, and provided professional customer support
* Maintained accurate records and updated information in computer systems
* Handled multiple responsibilities while maintaining organization and attention to detail
* Collaborated with team members to improve workflow
* Assisted customers and handled daily administrative tasks
* Processed paperwork, data entry, and confidential information accurately
* Demonstrated professionalism, reliability, and strong communication skills
* Resolved issues calmly and efficiently in high-pressure situations
Medical Receptionist — DR Marc Robert’s Newark New Jersey
* Greet patients professionally and assist with check-in and check-out procedures
* Schedule, confirm, and reschedule patient appointments efficiently
* Answer multi-line phone systems and direct calls appropriately
* Verify insurance information and update patient records accurately
* Maintain confidentiality and comply with HIPAA regulations
* Process paperwork, collect co-pays, and assist with administrative support
* Coordinate communication between patients, providers, and staff
Certifications
* Certified Medical Assistant (CMA)
Additional Qualifications
* Strong interpersonal and communication skills
* Fast learner with excellent attention to detail
* Comfortable working in fast-paced healthcare environments
* Proficient in Microsoft Office and scheduling software
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