Senior IT Services Engineer

******************@*****.***

Cell: +639*********

MANAGED IT SERVICES

ENGINEER

Neil Jordan Guillermo

TRAININGS / CERTIFICATIONS:

ITIL® v3Foundation

Certified February 2014

(ITIL / ITSM (Tools and Processes)

WORK EXPERIENCE

Senior Systems Engineer

2019- 2025 iScale Solutions Inc. / Makati City, Philippines Attended to end-users and clients IT requests to fulfill their daily IT inquiries, projects and Infrastructure changes. We also manage their IT infrastructure by providing real-time support on their platforms like Networks, Servers, Machines and Devices, Backups, Cloud Solutions and Security.

Expertise: Servers 2016, 2019, Office 365, Intune, Azure,GCP, AWS, Antiviruses, Backups, RMM, MDM, EDR, Device Management - Datto, Autopilot, Intune and Jamf, QNAP NAS, Firewalls, Switches, APIs, SIEM – PRTG, Splunk, etc.

Senior Systems Engineer

2016 - 2019 IGT Solutions Inc. / Taguig City, Philippines I was part of the Infrastructure Support Group(ISG) Serving IGT BPO Clienteles with IT services they need to sustain and support operations here in the country. I was part of the Team to handle IT Infrastructure across all Manila sites. We attend to IT projects and Changes in accordance with ITIL guidelines, mobile device management and configuration within Autopilot and Intune in an enterprise level. With IGT, I got exposed to the major areas of business IT such as Networks, Telecommunications, and Systems. Expertise: Dell Servers, iDRAC, and iLO, Storage Platforms – RAID, NAS, SAN, Cloud, Autopilot, Intune and Jamf, Cisco Routers and Switches, Avaya, Webex, RingCentral, Meraki, WatchGuard, Fortinet, SonicWall, SIEM – SolarWinds, IBM QRadar, Office 365, Azure, AWS,GCP, etc. Senior IT Support Administrator

2014 - 2016 Unisys Corp. / Mandaluyong City, Philippines I served as an all-around IT for their Managed IT Services needs. Working as part of the MSP team, we cater to Paige clients and provide help to their day-to-day IT queries. Some of which were user or client requests, managing network and System peripherals such as Servers, Switches, Firewalls, File Storage, Backup Solutions, RMMs, MDMs, Intune and Autopilot deployments.

Expertise: Various Ticketing Systems, MDM Intune and Jamf, Datto, SolarWinds NCentral Windows, and Linux Servers, Firewalls and Switches, Antiviruses, VPN, etc.

Senior IT Support Administrator

Supporting AVTech clients with all-aroundIT needs. As a NOC Engineer, part of my daily task is monitoring and troubleshooting both Network and System platforms. Other tasks involve attending to the user and clients’ requests, and applying changes and security to IT managed services. Also, we cater to their IT Projects, Incidents, and Changes as part of their IT Implementations.

Expertise: Active Directory, Windows Server 2003, 2008 & 2012, CRM, Solarwinds, Exchange and Office 365, Datadog, SIEM, Splunk, Zabbix, PRTG, Remedy ITSM, vSphere/vCenter, etc.

2011 - 2014 Magellan Solutions / Mandaluyong City, Philippines EDUCATION

B.S. Electronics & Communications Engineering

Laguna State Polytechnic University

2008 – 2011

CONNECTWISE IT

Certified November 2019

Connectwise Manage

Connectwise Control

ConnectwiseAutomate

CCNA

Trained February 2016

MNET IT - Cisco CCNA V2 200-120

LINUX Administration

Trained February 2014

MNET IT – RedHat/CentOS ServerAdministration

COMPTIA A+

Certified March 2017

CompTIA A+ Certification Core Series 220-1001 and 220-1002 COMPTIA IT FUNDAMENTALS

Certified November 2017

CompTIA (ITF+) Core FCO U61

DATTO CERTIFIED PRACTIONER in RMM

Certified March 2019

Datto Partner Portal

Datto PSA – Autotask

Datto RMM Enterprise

MICROSOFT 365 ESSENTIALS

FOR ADMINISTRATORS

Certified December 2019

Microsoft O365 Essentials and Services Training for Administrators GOOGLE CERTIFIED ASSOCIATE - GSUITE

ADMINISTRATOR

Certified January 2020

MS - 100

Certified September 2020

Microsoft O365 Services Design and Implementations MS - 500

Certified September 2020

MMicrosoft 365 Security Administrator

MS AZ - 900

Certified September 2020

Microsoft Azure Fundamentals

MCSA MS 70 - 346

Certified September 2020

Managing O365 Identities and Services

VEEAM BACKUP AND REPLICATION

Trained January 2021

IT Backup Solutions – Installation Management

https://www.linkedin.com/in/jordan-guillermo-2b1754215/

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