Experienced Customer service representative
Resume:
Jess Clarke
**********@*****.***
* Excellent communication skills; able to easily interact with a wide range of people
* Work well under stressful situations; able to multitask, troubleshoot and problem solve
* Hardworking, dependable, loyal and highly motivated to accept new challenges
* Fast learner; able to work well independently and as a team player Work Experience
Personal Support Worker
Lambton Meadowview Villa-Petrolia, ON
May 2019 to Present
Resident Guest Attendant
Oaks Retirement Village-Wallaceburg, ON
October 2015 to Present
Personal Support Worker
VON-Chatham-Kent, ON
June 2014 to March 2017
Customer Service Representative
Aditya Birla Minacs-Chatham-Kent, ON
June 2011 to June 2014
Customer Service Representative
Transcom-Chatham, ON, CA
2006 to 2011
Personal Support Worker
Victoria Residence-Chatham, ON, CA
1998 to 2006
Education
Personal Support Worker (Certificate)
St.Clair College-Chatham-Kent, ON
1998
O.S.S.D
Ursuline College-Chatham-Kent, ON
1992
Skills
• Medication Administration
• Home Care
• Alzheimer's Care
• Crisis Intervention
• Senior Care
• Meal Preparation
• Caregiving
• Dementia Care
Certifications and Licenses
Gentle Persuasive Approach
Present
Heart and stroke CPR
Additional Information
• CLIENT CARE SKILLS:
• Provided excellent personal care
• Assisted clients with all activities of daily living including skin care, oral care, bathing dressing, toileting, mobility, feeding and recreational activities
• Treated clients with respect and dignity at all times
• Used proper body mechanics when transferring and assisting clients to and from bed ADMINISTRATION SKILLS:
* Promptly answered phone calls, recorded accurate messages and transferred as required
* Strong organizational skills, the ability to prioritize and complete tasks with speed and accuracy
* Effective internet and in house computer program research skills
* Accurate data-entry insuring thorough and complete records were maintained
* Efficiently utilized Customer Base Systems to record and track customer information Utilized office equipment to photocopy, scan and fax documents
* Skilled at inventory taking with emphasis on accuracy
* Trained and assisted new staff on companies policies and procedures CUSTOMER SERVICE SKILLS:
* Answered questions about products and services in a friendly, courteous and efficient manner
* Analyzed issues and troubleshoot for quick and effective ways in resolving them
* Maintained positive relations with staff and customers in high volume, fast-paced environments
* Recommended improvements in products and services in order to prevent future problems
* Resolved customers complaints and concerns ensuring retention and customer loyalty
* Referred unresolved customer complaints to designated departments for further investigation
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