Tech-Savvy Support & Security Professional

Melodie Mosley

Richmond, VA *****

*********@******.*** 804-***-****

Professional Summary

Tech-savvy and customer-focused professional with 5+ years of experience in remote technical support, customer service, and security supervision. Proven ability to troubleshoot issues, manage user accounts, and deliver high-quality service in fast-paced environments. Professional Experience

Security Officer

GardaWorld — Richmond, VA May 2025 – Present

- Monitor premises to ensure safety of staff, visitors, and property

- Respond to alarms, emergencies, and security incidents

- Maintain detailed incident reports

Security Site Supervisor

Securitas — Richmond, VA Nov 2021 – May 2025

- Led and trained security teams

- Conducted inspections and enforced protocols

Customer Support Agent / Technical Support

Anthem (Remote) Nov 2021 – Sep 2023

- Provided phone, chat, and email support

- Assisted with login, account access, and portal navigation

- Created and tracked ServiceNow tickets

- Maintained HIPAA compliance

Call Center Representative

Maximus (Remote) Nov 2018 – Aug 2021

- Managed high-volume inbound calls

- Assisted with account setup and troubleshooting

Shift Manager

Pizza Hut — Richmond, VA Mar 2015 – Feb 2018

- Supervised daily operations and staff

Education

Adult Career Development Center — Graduated June 2011

Contact this candidate