Senior Administrative & Operations Leader in Healthcare

Rachel Okoro

Katy, TX ***** Tel: 832-***-**** Email: ******.*****@*****.***

PROFESSIONAL SUMMARY

Experienced administrative and operations professional with over 25 years of expertise in client intake, case management, and coordination of services across diverse populations. Skilled in managing complex logistics, scheduling, and recordkeeping while maintaining compliance with regulatory standards. Adept at building strong relationships with clients, internal teams, and community partners, ensuring smooth transitions and positive experiences.

COMPUTER & SOFTWARE SKILLS

Adobe (Photoshop, Acrobat)

Skype Business & Zoom

SharePoint

ADP, EPIC

Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Teams, and Publisher)

Kantime & Homecare Homebase

Alayacare & Focura

PROFESSIONAL EXPERIENCE

Non-Clinical Administrative Coordinator/Intake Coordinator (HYBRID)

HCA Houston Healthcare at Home Sept 2024- Present

Welcomed and registered patients, managed admissions, processed referrals, and maintained accurate, compliant records while adhering to HHSC and HIPAA guidelines.

Provided responsive support by addressing patient questions and concerns, fostering positive patient experiences, and maintaining relationships with referral sources.

Processed insurance verification

Clinical Coordinator/Operations Manager/Assistant Administrator

Homewatch Caregivers of Cypress Jan 2023- 2024

Led the client intake and consultation process while coordinating and delegating private care services, ensuring full compliance with HHSC and HIPAA guidelines.

Managed workforce operations including scheduling, staffing, training, and payroll processing for all employees.

Provided high-level administrative support by maintaining executive calendars, building on-call schedules, and collaborating with patient advocacy to address concerns and support quality care.

Completed in home assessments and interviews to stage quality of care for clients

Director of Memory Care

Addington Place of Cy-Fair May 2020- Jan 2023

Assessed incoming Alzheimer’s and dementia patients and developed individualized care plans to support engagement, reduce behaviors, and enhance quality of life while maintaining accurate medical records.

Housed residents based on the level of care that needed to be provided

Coordinated, planned, and implemented departmental programming and community events, managed budgets and fiscal reporting, and recruited, hired, and oriented new lifestyle staff.

Collaborated with patient advocacy, cross-department teams, and community partners to resolve concerns, support initiatives, and drive program and project development.

Screen all visitors to the community according to the HHSC COVID 19 guidelines.

Worked remotely managing two locations after COVID and relocating residents as deemed necessary to provide optimum quality care.

Engagement Coordinator

Avanti Senior Living October 2017 – April 2020

Ensured high-quality resident care by completing admissions and quarterly assessments, developing individualized care plans, and maintaining compliance with Federal, State, and local regulations.

Planned, organized, and directed activity programs while building a strong volunteer base and supporting recruitment and training efforts.

Managed departmental financial records, monitored expenses and income, and ensured all operations were conducted within budget.

Youth Peer Advocate III (Part-Time)

Harris County Juvenile Justice Department (YAP Program) May 2017-March 2020

Provided Targeted Case Management and Rehabilitative Services to youth with serious emotional disturbances and their families in home and community settings across Harris County.

Delivered skills-based interventions to strengthen youth’s natural supports, foster resilience, and promote recovery.

Completed home visits with detailed notes and recommendations in a timely manner.

Maintained accurate documentation, attended Wraparound Team meetings, and communicated participant progress to supervisors, team members, and referring authorities.

Ensured compliance with Texas Medicaid, Resilience and Recovery guidelines, YAP standards, and all relevant state and federal regulations.

Initiated and implemented direct advocacy services, developed individualized service plans using a strength-based wraparound model, and coordinated successful discharge processes with Child Protective Services and courts.

Maintained case confidentiality and file management and for all clients.

Medical Laboratory Technician

M.D. Anderson Cancer Center March 2013- July 2017

Maintained precise laboratory records, databases, and daily data entry tasks while ensuring full compliance with GLP, safety protocols, and confidentiality standards.

Supported laboratory operations by managing specimen handling, coordinating administrative tasks, and providing reliable communication and logistical assistance to staff and leadership.

Texas Works Advisor IV

Texas Department of Health & Human Services Commission June 2006- December 2013

Served as Lead Case Worker and trainer for Unit J7, assessing client eligibility for SNAP, Medicaid, and TANF, processing cases on strict timelines, and referring low income clients to additional resources for self-sufficiency.

Maintained accurate documentation, case folders, and client confidentiality while handling escalations, running reports, and working under strict deadlines, including during federally declared disasters.

Conducted training on HIPAA compliance and professional conduct, supporting a culturally diverse workforce and ensuring adherence to federal and departmental standards.

Provided customer service and support in the Service Center, addressing client inquiries, escalations, and community resource information when short-staffed.

Maintained file management for streamlined households, recertification, and non-compliant households

Education

Prairie View A&M University – Prairie View, TX

Biology, English, Chemistry 2000-2005

Houston Community College – Houston, TX

A.S. Pre-Nursing 2010 – 2011

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