Client Relations & Operations Professional

***.******@*****.*** 760-***-**** Riverside, Ca

PROFESSIONAL SUMMARY

Dynamic, personable and professional with over a decade of experience in customer service, client relations and operations management across diverse industries. Skilled at creating exceptional client experiences, managing scheduling and coordination in fast-paced environments and maintaining a professional, approachable presence. Adept at communication, multitasking and leadership with a proven ability to build long-term client relationships. EXPERIENCE

CLIENT RELATIONS & ADMINISTRATIVE SUPPORT, SPAVEN REAL ESTATE & MANAGEMENT COMPANY — 2024-PRESENT

Coordinate with clients to schedule property viewings, meetings and follow ups.

Maintain a professional and polished image while representing the company.

Support property mangers with client communications and scheduling tasks.

Recognized for reliability, punctuality and strong organizational skills.

Host showings of rental properties. Greet clients and answer any inquiries.

Meeting with clients to hand over keys and sign forms.

Taking photos for listings.

Inspections of newly vacant properties.

OWNER, ESTHETICIAN & EYELASH EXTENSION SPECIALIST, LASH IS BUT A DREAM

— 2015-2025

Built and managed a successful business specializing in eyelash extensions and esthetics.

Delivered outstanding customer service and cultivated a loyal client base.

Developed and led training sessions, teaching proper techniques and client care.

Managed business operations including scheduling, marketing and client communications.

Saw multiple clients a day offering eyelash extension services, waxing services, facials.

Maintained a clean, functional and comfortable environment. MALLORY NUDSON

***.******@*****.*** 760-***-**** Riverside, Ca

RECEPTIONIST & VETERINARY ASSISTANT, PALM SPRINGS ANIMAL HOSPITAL — 2012-2016

Managed a busy front desk. Tasks included scheduling, answering phones, checking clients in and out, going over estimates and billing, greeting clients, follow ups, Training new employees.

Provided compassionate customer service to pet owners in stressful and sensitive situations.

Balanced administrative tasks with assisting veterinary staff in a fast-paced environment.

Recognized for multitasking, professionalism, efficiency under pressure and working well with others.

Assisted in the handling and restraining of animals for x-rays, nail trims, treatments, blood draws etc.

RECEPTIONIST & CUSTOMER SERVICE REP., SMALL ANIMAL HOSPITAL - 2008-2010

Answering a high volume of incoming calls.

Greeting patients.

Checking clients in and out.

Scheduling.

Going over aftercare and medications.

Follow ups: checking on a patient after a procedure, reminders, going over test results etc. SKILLS

Customer Service

Client Relations & Coordination

***.******@*****.*** 760-***-**** Riverside, Ca

Training & Team Support

Professional Presentation

Reliability & Punctuality

Multitasking in Fast-Paced Environments

REFERENCES

Breanna Spaven (Property Manager- Spaven Real Estate) 951-***-**** Zeina (Pheonician Sugaring and Day Spa) 760-***-****

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