Virtual Administrative Assistant - Customer Service Representative

MMESOMA GOODNESS CHUKWUDI

Enugu, Nigeria +*** 816-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Highly organized Virtual Administrative Assistant and Customer Support professional with hands-on experience supporting U.S.-based healthcare, home services, accounting, and lead generation teams. Skilled in phone and email communication, appointment scheduling, contractor outreach, recruiting coordination, CRM/EHR updates, data entry, executive support, calendar management, pipeline tracking, and confidential administrative support. Known for being proactive, detail-oriented, easy to train, and able to manage busy workflows with minimal supervision while keeping communication clear, professional, and timely. CORE SKILLS

Virtual Assistance & Administrative Support Customer Service & Client Communication Email, Phone & Chat Support Appointment Scheduling & Calendar Management Contractor Outreach & Vendor Coordination Recruiting Support & Interview Coordination CRM, EHR & Database Management Data Entry & Recordkeeping Lead Generation & Pipeline Tracking Call Documentation & Follow-Up Management

Confidentiality & Discretion Microsoft Office & Google Workspace Tools: SimplePractice, Square, HubSpot, Freshdesk, Intercom, Apollo.io, Lemlist, ClickUp, Trello, Asana, Monday.com, Slack, Zoom, Loom, Google Sheets

WORK HISTORY

Administrative Assistant Contractor Outreach & Recruiting Support Home Comfort Remodeling, U.S. January 2026 - March 2026

• Supported daily operations for a U.S.-based home remodeling company by managing contractor outreach, recruiting coordination, email communication, follow-ups, and general administrative tasks.

• Made multiple outbound calls daily to roofing, window, attic insulation, door, and siding contractors to introduce partnership opportunities and encourage qualified subcontractors to join the company network.

• Screened contractor responses, tracked follow-ups, shared pricing schedules, and helped move interested subcontractors through the onboarding process with clear and timely communication.

• Requested, reviewed, and organized key onboarding documents, including licenses, insurance details, workers compensation, liability coverage, certifications, and recent project references.

• Assisted with sales representative recruiting by conducting interviews, reviewing candidate fit, assessing communication ability, and supporting the selection process.

• Monitored sales representative activity and performance-related details, flagging gaps, inconsistencies, or follow-up needs for management attention.

• Managed inbox updates, responded to inquiries, organized contractor and sales-related information, and kept administrative workflows moving without constant supervision. Executive Administrative Assistant Customer Service Representative Curative Behavioral Health, U.S. January 2025 - January 2026

• Managed executive and clinician calendars using SimplePractice and Square, reducing scheduling conflicts, preventing double bookings, and keeping providers prepared for daily appointments.

• Scheduled and coordinated 100+ virtual appointments monthly, including Zoom links, client reminders, reschedules, cancellations, and follow-up communication.

• Served as a first point of contact for new and existing clients, answering calls, responding to inquiries, and handling sensitive conversations with empathy, professionalism, and discretion.

• Supported intake and onboarding workflows by creating client profiles, guiding clients through portal setup, gathering required information, and ensuring readiness before first sessions.

• Verified insurance benefits, copays, and unmet deductibles through payer portals and documented relevant details accurately for internal reference.

• Maintained EHR records, spreadsheets, appointment trackers, billing-related notes, and client communication logs with a high level of accuracy and confidentiality.

• Drafted professional emails, reminders, updates, and internal notes while helping improve administrative workflows through clear SOP documentation.

Appointment Setter Outreach Assistant

Grow Dialogue, U.S. December 2024 - July 2025

• Conducted targeted LinkedIn outreach campaigns by identifying decision-makers using niche-specific search filters, keywords, and ideal customer profile criteria.

• Followed strict SOPs for outreach, lead qualification, follow-up, pipeline movement, and appointment-setting workflows.

• Moved leads through stages such as Contacted, Followed Up, Interested, Booked, and Not Interested using live Google Sheets trackers monitored in real time.

• Sent personalized connection messages, follow-ups, and nurturing sequences to build rapport and increase appointment-booking opportunities.

• Maintained accurate documentation of every lead interaction, flagged hot leads and no-shows, and kept the pipeline clean by disqualifying unresponsive or poor-fit prospects. Virtual Administrative Assistant

GondaCPA+Co, U.S. November 2024 - June 2025

• Reviewed basic and advanced financial reports in Karbon, Airtable, and Track-1099, supporting accuracy, completeness, and timely internal decision-making.

• Organized and digitally filed sensitive client documents, internal records, and business information according to internal procedures.

• Reviewed Loom instructions, broke tasks into clear action steps, asked clarifying questions when needed, and completed assignments with minimal supervision.

• Adapted quickly to new tools and systems, supporting high-level administrative routines and helping the team stay organized across daily workflows.

Lead Generation Specialist Data Entry Specialist Radiant Rev, U.S. March 2024 - May 2025

• Manually sourced and qualified high-quality leads from YouTube, Instagram, and TikTok based on strict client-specific prospecting criteria.

• Evaluated lead quality by reviewing names, email addresses, websites, social media profiles, landing pages, and relevance to the client’s ideal audience.

• Maintained real-time Google Sheets lead trackers, removed duplicates, cleaned data, and ensured all entries were accurate, organized, and ready for outreach.

• Met and often exceeded weekly lead generation targets while balancing speed, accuracy, and client-specific quality requirements.

Administrative Assistant (NYSC)

University of Nigeria, Enugu Campus November 2023 - November 2024

• Provided front-desk and administrative support to students, lecturers, visitors, and department stakeholders in a busy academic environment.

• Managed visitor flow, responded to inquiries, directed people to the appropriate departments, and supported smooth daily office operations.

• Assisted with meetings, student activities, exams, practical sessions, research support, and documentation follow-ups.

• Maintained professional communication and strong interpersonal support while handling multiple requests and administrative priorities.

Data Annotator Language QA

Innodata, U.S. May 2024 - August 2024

• Analyzed and annotated large volumes of data according to client guidelines while maintaining strong accuracy, speed, and consistency.

• Promoted to Language QA after consistently meeting deadlines and quality expectations, supporting annotators with guidance and project best practices.

• Answered annotator questions, reviewed work quality, and helped maintain high project standards across changing requirements and tools.

EDUCATION

Bachelor of Science, Human Anatomy

University of Nigeria 2017 - 2022

TRAINING AND CERTIFICATIONS

• On Demand IT Skills - Digital Witch IT Academy, October 2024

• Virtual Assistant - ALX Africa

• Professional Diploma of the Executive Assistant - Udemy

• Professional Diploma in Customer Relationship Management - Udemy

• Email Marketing - HubSpot

• Project Management 101 - Simplilearn

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