Bilingual Leader in Operations and Customer Service

Yarely Suarez

Aurora, IL ***** 331-***-**** **************@******.***

PROFESSIONAL SUMMARY

Bilingual (English/Spanish) professional with extensive experience in customer service, leadership, warehouse operations, and sales. Proven track record of managing teams, optimizing inventory systems, and delivering exceptional customer experiences. Highly organized, detail-oriented, and thrives in fast-paced environments.

CORE COMPETENCIES

Leadership & Team Development

Customer Service & Relationship Management

Inventory Control & Merchandising

Time Management & Multitasking

ERP/WMS Systems

Problem-Solving & Conflict Resolution

PROFESSIONAL EXPERIENCE

General Warehouse Associate Amazon – Channahon, IL 08/2022 – 05/2025

Picked, packed, and prepared customer orders with high accuracy and efficiency.

Operated pallet jacks and material handling equipment (up to 50 lbs).

Tracked inventory using RF scanners and maintained organized warehouse systems.

Uber Partner Uber & Lyft – Aurora, IL 06/2018 – 07/2022

Maintained high driver ratings through professional and safe transportation services.

Managed flexible schedules including nights and weekends.

Resolved passenger concerns calmly to ensure positive experiences.

Customer Service Manager Walmart Supercenter – Batavia, IL 07/2017 – 04/2018

Supervised 30+ employees, driving performance and engagement.

Developed training programs and improved customer satisfaction metrics.

Resolved escalated customer issues efficiently.

Pharmacy Technician / Department Manager Walmart – Naperville, IL 06/2015 – 07/2017

Assisted in preparing and dispensing up to 100 prescriptions daily.

Managed staff performance, scheduling, and inventory accuracy.

Directed merchandising initiatives to increase department sales.

Inventory Associate Walmart – Naperville, IL 06/2014 – 06/2015

Conducted inventory audits and monitored stock levels.

Maintained organized storage areas and ensured compliance standards.

Reported discrepancies using ERP/WMS systems.

EDUCATION

Pharmacy Coursework Waubonsee Community College – Sugar Grove, IL 2016

High School Diploma East Aurora High School – Aurora, IL 2014

Contact this candidate