Administrative Support Professional with Multitasking Strength

DENISE

SCOTT

*******@*****.***

Florence, SC ***06

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Clerical Support

Data Entry

Flexible and Adaptable

Critical Thinking

Verbal Communication

Multitasking

Calm Under Pressure

WORK HISTORY

Mail Monitoring US Monitor - Florence, SC 07/2010 - 04/2014

Received mail from various companies via US Postal Service, entered customer codes to company website and examined and reported condition of mail pieces received.

Managed time efficiently in order to complete all tasks within deadlines.

Excellent communication skills, both verbal and written.

Paid attention to detail while completing assignments.

Work From Home Agent West - Omaha, NE 11/2004 - 11/2010

Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Contributed ideas, decision-making skills and good judgment to achieve objectives.

Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.

Collaborated closely with cross-functional departments to deliver high customer satisfaction.

Assisted clients with product questions to facilitate online ordering process.

Answered live online chats to give quick answers and solve problems faster.

Developed customer service processes to improve customer satisfaction.

Check Processing/Assistant Supervisor Nationar - Woodbury, NY 11/1989 - 05/1995

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Maintained scheduling for over 30 employees

Set overall vision and provided team leadership.

Submitted documentation and reports to upper management to show end of day totals of all checks processed. Return checks to various banks for insufficient funds, unauthorized signatures, forgeries, etc. Heavy 10 key entry of checks for end of day final totals

Evaluated employee performance and coached and trained to improve weak areas.

Coordinated with day shift supervisor to balance staffing as workloads changed.

Monitored workflow to improve employee time management and increase productivity.

Statement Clerk Marine Midland Bank - Melville, NY 08/1984 - 10/1989

Provided quality clerical support through statement rendering and check processing.

Interacted with various banks via phone for check verification.

Maintained filing system and organized customer documents for easy retrieval of information. Alpha and numeric data entry, heavy 10 key entry of checks

EDUCATION

Amityville Memorial High School - Amityville, NY 06/1983

Businesa

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