Customer Service & Admin Ops Specialist

ALEISHA LOVEN-MAGNUSON

Green Bay, WI • 920-***-**** • *****************@*****.***

SUMMARY

Administrative and operations professional with 3+ years of experience supporting high-volume e-commerce and customer service operations in a fast-paced environment. Skilled in order processing, customer communication, payment handling, scheduling support, and maintaining accurate digital records. Recognized for adaptability, attention to detail, and the ability to manage multiple priorities while maintaining strong customer service and operational efficiency.

SKILLS

Administrative & Operations: Order processing, records management, scheduling support, payment and refund processing, customer communication, data accuracy, vendor coordination, digital documentation, workflow coordination

Software & Systems: Microsoft Word, Excel, Outlook, Google Docs, Google Sheets, Google Drive, digital order management systems

Additional Strengths: 68 WPM typing, multitasking, problem-solving, written and verbal communication, training and onboarding, confidential data handling

EXPERIENCE

E-Commerce Operations Coordinator / Assistant Manager

Hy-Vee — Green Bay, WI

October 2022 – Present

Process and coordinate 300+ customer orders weekly using digital order management systems while maintaining accuracy in order details, payments, refunds, and customer records.

Handle daily customer communication through phone and email, resolving order issues, payment discrepancies, and time-sensitive requests in a professional and efficient manner.

Maintain accurate transaction and customer records, including refunds, payment adjustments, and operational documentation.

Monitor operational reports, inventory updates, and customer satisfaction metrics to support workflow accuracy and service performance.

Assist with shift coverage adjustments and workflow coordination during manager absences to maintain efficient daily operations.

Train and onboard 15+ employees on order systems, operational procedures, customer service expectations, and workflow processes.

Coordinate with vendors and internal departments to resolve order discrepancies and support issue resolution.

Support fast-paced daily operations while balancing customer service, digital systems, multitasking, and administrative responsibilities.

EDUCATION

Bachelor of Science, Computer Science (In Progress)

Western Governors University — Online

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