Customer-Focused Retail & Service Professional

RAKSHA KUMARI KHANAL

**** ********** ******, #*, *******, TN, 38111

United States

Email: **************@*****.***

Phone: 502-***-****

Citizenship: Nepali

PROFESSIONAL PROFILE

Highly personable and dependable professional with an undergraduate degree in Law and extensive experience in customer service, retail operations, and aesthetic service environments. Known for exceptioanl rapport-building skills, emotional intelligence, and the ability to resolve interpersonal tensions with tact and empathy. Adept at working in multicultural teams and quickly earning the trust of colleagues and clients alike. A collaborative, soft-hearted, and proactive team member with strong English proficiency and a calm, solution-oriented presence.

CORE COMPETENCIES

Client & Customer Relationship Management

Rapport Building & Interpersonal Communication

Conflict Prevention & Resolution

Team Collaboration & Cross-Cultural Communication

Administrative & Front-Desk Support

Service Excellence & Client Satisfaction

Time Management & Reliability

Adaptability in Fast-Paced Environments

PROFESSIONAL EXPERIENCE

Customer Service & Operations Associate

Retail Store & Aesthetic Hubs—Nepal

Delivered high-quality customer service in busy retail and aesthetic service settings, ensuring a welcoming and professional client experience

Built long-term customer relationships through attentive listening, empathy, and personalized service

Acted as a natural mediator in team settings, proactively addressing minor incompatibilities before they escalated

Supported daily operations including scheduling, customer coordination, payments, and inventory assistance

Recognized for maintaining calm, professionalism, and positivity even in high-pressure situations

EDUCATION

Bachelor of Laws (LL.B.)

Nepal Law Campus, Tribhuvan University—Kathmandu, Nepal

Graduated: 2019

Strong foundation in legal reasoning, ethics, communication, and critical analysis

Developed disciplined research, documentation, and analytical writing skills

LANGUAGE SKILLS

Nepali: Native

English: Proficient (Professional Working Proficiency)

Nepali: Native

English: Proficient (Professional Working Proficiency)

Hindi: Oustanding

ADDITIONAL STRENGTHS

Naturally friendly, empathetic, and emotionally intelligent

Highly collaborative and quick to integrate into new teams

Trusted by colleagues for discretion, reliability, and fairness

Strong cultural adaptability with experience living and working in both Nepal and the United States

IMMIGRATION & WORK STATUS

Nepali Citizen

Residing in the United States since February 2020

Green Card in Process (Authorized to work)

REFERENCES

Shiva Hari Mainaly

******************@*****.***

Cell Phone: 502-***-****

Contact this candidate