Scheduling and Admin Specialist with Remote Experience

TAREE JOHNSON

Spring Lake, NC Open to Remote Work

*************@*****.*** 659-***-****

PROFESSIONAL SUMMARY

Customer-focused professional with proven experience in remote customer service, banking support, CRM management, appointment scheduling, and lead generation. Entrepreneurial background with strong communication and organizational skills, adept at resolving client concerns across phone, email, and chat platforms. Seeking a remote customer service or administrative role with growth potential.

PROFESSIONAL EXPERIENCE

Belle La Muse Founder & Client Experience Manager Charlotte, NC 2024 – Present

n Managed all customer interactions via phone, text, email, and online booking systems n Scheduled appointments, processed payments, and resolved client concerns with professionalism n Maintained strong client retention through consistent follow-up and personalized communication n Handled social media inquiries and administrative tasks independently in a fast-paced environment Networx Remote Lead Generation Specialist

Remote 2021

n Communicated with homeowners and contractors regarding service requests via CRM platforms n Built rapport with customers remotely while maintaining accuracy and efficiency n Matched customers with appropriate service providers while resolving inquiries professionally BBVA Compass Bank Customer Service Representative Birmingham, AL 2009 – 2011

n Assisted customers with banking inquiries, account support, and transaction processing n Handled sensitive financial information with accuracy, confidentiality, and professionalism n Resolved account concerns and directed customers to appropriate banking solutions Walmart Customer Service Associate

Birmingham, AL 2002 – 2007

n Resolved customer concerns, processed returns, and provided product support in high-volume environment n Developed strong multitasking and communication skills across customer-facing interactions EDUCATION & TRAINING

Lawson State Community College — Business Studies

International School for Skin, Nails & Massage — Esthetics Training

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