IT Support & Deployment Engineer with 9+ Years Experience

Edward Robson

San Diego, CA ************@*****.*** 619-***-**** linkedin.com/in/edwardrobson April 28, 2026

Dear Hiring Manager,

I am applying for the Windows Deployment Technician position with IDR. I bring more than nine years of IT support, deployment, infrastructure, and healthcare technology experience across enterprise, medical, and Department of Defense environments.

Most recently, I worked as a travel-based Deployment Analyst supporting Becton Dickinson automated clinical systems. In that role, I deployed and configured BD Pyxis MedStation and SupplyStation solutions across 8 hospital environments, staged 8 systems, supported 1 clinical go-live, and worked through deployment cycles averaging approximately 3 months per site. This required hands-on troubleshooting, system validation, end-user support, and coordination with clinical teams in high-uptime environments. My background also includes enterprise infrastructure deployments, endpoint management, PowerShell and Power Automate exposure, Azure AD, Active Directory, ServiceNow, Freshdesk, Windows, macOS, and network troubleshooting. I am comfortable resolving hardware, software, connectivity, and workflow issues while maintaining stability in production environments.

I am interested in this role because it aligns closely with my experience supporting automation-driven systems, troubleshooting complex technical issues, and helping end users operate reliably in fast-paced environments. I would welcome the opportunity to bring my deployment, support, and systems troubleshooting background to your team.

Sincerely,

Edward Robson

Edward Robson

San Diego, CA ************@*****.*** 619-***-**** linkedin.com/in/edwardrobson PROFESSIONAL SUMMARY

IT Support and Deployment Engineer with 9+ years of enterprise, healthcare, and Department of Defense experience supporting high-uptime environments. Skilled in endpoint support, system troubleshooting, automation-driven deployments, MDM platforms, infrastructure rollout, and healthcare technology implementation. Experienced in 100% travel-based deployment roles, onsite system configuration, go-live support, and maintaining secure, compliant operations in HIPAA- and DoD-regulated environments.

CORE SKILLS

Technical Support: Tier 2/3 support, incident resolution, end-user support, system diagnostics, go-live support Endpoint Management: Microsoft Intune, Kandji, Jamf, Mosyle, device imaging, endpoint provisioning Automation & Documentation: PowerShell, Microsoft Power Automate, Microsoft Visio, workflow documentation Cloud & Identity: Azure AD, Active Directory, G Suite, Dropbox, Slack, SaaS integrations Networking: DNS, DHCP, TCP/IP, VPN, VLANs, NAT, OSPF, EIGRP, ACLs Operating Systems: Windows 10/11, macOS, Chrome OS Healthcare Systems: BD Pyxis MedStation, BD Pyxis SupplyStation, clinical workflow support, HIS/EHR integration support Compliance & Security: HIPAA, DoD standards, device encryption, access control, endpoint security ITSM Tools: ServiceNow, Freshdesk

PROFESSIONAL EXPERIENCE

09/2025 - 04/2026

Deployment Analyst (Travel-Based - Automation & Clinical Systems Support) Becton Dickinson (BD) - Nationwide / Travel-Based

- Deployed and configured BD Pyxis MedStation and SupplyStation automated dispensing systems across 8 hospital environments.

- Staged 8 systems and supported deployment cycles averaging approximately 3 months per facility.

- Traveled 100% of the time to support onsite implementation, system staging, workflow validation, and deployment execution. - Supported 1 clinical go-live event, providing onsite technical support, first-line troubleshooting, and user guidance. - Supported integration and workflow alignment between Pyxis platforms and hospital HIS/EHR environments including Epic and Cerner.

- Conducted clinical workflow assessments to improve medication and supply dispensing processes for nursing and pharmacy teams.

- Delivered end-user training and ensured system readiness, operational stability, and compliant deployment execution. 05/2024 - Present

Deployment Technician

Netformance (Eastridge Workforce Solutions) - San Diego, CA

- Managed secure server and network hardware relocation projects with zero downtime violations.

- Planned, staged, and deployed infrastructure in live production environments with strict uptime requirements.

- Coordinated staging, transport logistics, and physical installation of critical IT systems.

- Troubleshot hardware, cabling, and connectivity issues during infrastructure moves and deployment events. 01/2023 - 08/2024

Senior Technology Consultant

Janus Networks - San Diego, CA

- Supported hybrid environments using PowerShell scripting, Active Directory, and Azure to optimize workflows.

- Created detailed Microsoft Visio diagrams for data center layouts and network architectures.

- Managed SaaS integrations and asset tracking systems to streamline IT resource management.

- Provided technical support and documentation for infrastructure, identity, and endpoint-related projects. 01/2021 - 12/2022

IT Specialist / Site Technician

US Foods - Vista, CA

- Delivered enterprise-level IT support for Windows and Chrome OS devices, improving user productivity and issue resolution.

- Provided 24/7 support for VPN, VoIP, and server access across remote and onsite environments.

- Deployed and managed Microsoft Intune to support endpoint compliance and improve device security. - Troubleshot hardware, software, connectivity, and access issues for distributed users and operations teams. 01/2020 - 09/2020

Technical Training - Cisco CCNA & CompTIA Network+ Preparation San Diego, CA

- Completed focused training using GNS3 and Packet Tracer to prepare for CCNA and Network+ certifications. - Studied subnetting, OSI model, VLANs, ACLs, routing protocols including OSPF and EIGRP, and WAN technologies. - Built troubleshooting workflows and simulation labs to reinforce enterprise infrastructure readiness. 02/2019 - 05/2020

IT Technician / Field Technician

Kaiser Permanente - San Diego, CA

- Provided frontline support to hospitals and satellite clinics, ensuring timely issue resolution in clinical environments.

- Configured workstations and remote connectivity for clinical and non-clinical personnel.

- Maintained HIPAA-compliant infrastructure under critical uptime conditions.

- Resolved endpoint, access, and connectivity issues impacting patient-care support environments. 01/2018 - 07/2019

Desktop Specialist Tier 3

Blackbox Network Services - San Diego, CA

- Installed and maintained desktop and networking equipment across multiple corporate sites.

- Resolved connectivity issues related to switches, cabling, and user access permissions.

- Provided advanced desktop support and escalated troubleshooting for enterprise users. 10/2017 - 05/2018

Help Desk / System Administrator

Natus / Integra Life Sciences - San Diego, CA

- Led a team of technicians during hardware decommissioning projects and infrastructure transitions.

- Provided Tier 2/3 support for Windows environments, resolving system performance and access issues. - Supported hardware lifecycle tasks, endpoint troubleshooting, and user support for medical technology environments. 07/2015 - 04/2016

Field Technician

Afterhours Computer Repair - San Diego, CA

- Provided technical support to SMB and residential clients across networking and device issues.

- Resolved tickets related to routers, malware, operating system failures, and hardware installations. 09/2014 - 05/2015

Freelance IT Consultant

Various Clients - San Diego, CA

- Delivered technical consulting for small businesses transitioning to new e-commerce platforms.

- Performed DNS configurations, hardware upgrades, and end-user training. 01/2013 - 08/2014

MIS Technician

Department of Defense (NF3) - Marine Corps Base Hawaii - Kaneohe Bay, HI

- Provided Level 2 helpdesk support for DoD personnel on classified and non-classified systems.

- Managed endpoint imaging, hardware replacement, and troubleshooting across multiple sites.

- Supported secure IT operations in a standards-driven military environment. EDUCATION

San Francisco State University - Bachelor of Arts in History, Completed 2005 CERTIFICATIONS

Cisco Certified Network Associate (CCNA) - In Progress CompTIA Network+ - In Progress Microsoft Endpoint Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Apple Certified Mac Technician Pure Storage Associate

Contact this candidate