Administrative Support for Probation Office Roles

ADELE M. BROWN

Relocating to Ocala, Florida

Phone: 207-***-****

Email: ********@******.***

Professional Summary

Dedicated and detail-oriented professional with experience in corrections, healthcare administration, and program coordination. Strong background in confidential records management, safety protocols, and supporting complex program operations. Known for excellent communication, organization, and the ability to remain calm and professional under pressure. Seeking to contribute administrative, public-safety, and interpersonal skills to a Probation Office Assistant role.

Core Strengths

• Excellent organization and time management

• Strong communication and documentation abilities

• Experience handling confidential and sensitive information

• Knowledge of correctional procedures and offender supervision

• Skilled in de-escalation and conflict resolution

• Proficient in Microsoft Office Suite

• Accurate data entry and record-keeping

• Adaptable and quick learner of systems and policies

• Able to work with diverse and justice-involved populations

• Calm, professional, and reliable under pressure

Professional Experience

MaineHealth – Patient Access Call Center

2012 – 2023 – Senior Lead Patient Access Representative Remote

Senior Lead Patient Access Representative

Processed Uncompensated Care applications for patients, ensuring accurate eligibility review and compliance with financial assistance policies.

Completed and submitted Medicare and Medicaid forms, verifying patient information and navigating federal and state requirements.

Performed coverage verification and benefit classification to support accurate billing and reduce claim errors.

Conducted patient registration, scheduler, collecting demographic, insurance, authorization and consent information with a high degree of accuracy.

Provided front-line support to patients, families, and clinical staff, addressing questions regarding insurance, coverage, and financial obligations.

Maintained strict confidentiality of medical and financial records in compliance with HIPAA regulations.

Trained new staff and oversaw daily workflow to support efficient department operations.

Program Coordinator – Quality & Safety Department Stephens Hospital

2023 – Present

• Provides administrative and operational coordination for Quality & Safety programs.

• Assists with development, implementation, and evaluation of program workflows.

• Tracks, analyzes, and reports program data to support improvement initiatives.

• Maintains accurate documentation, compliance records, and meeting minutes.

• Acts as primary point of contact for staff, vendors, and external stakeholders.

• Supports regulatory readiness efforts and safety activities across the hospital.

• Collaborates with multidisciplinary teams to ensure program goals are met.

Cumberland County Sheriff’s Office

Corrections Officer / Chef

• Completed Basic Corrections School Levels A, B, C through the Maine Criminal Justice Academy on September 25, 2002.

• Monitored inmate movement and maintained security in accordance with facility protocols.

• Managed kitchen operations, prepared meals, and ensured safe food-service standards.

• Applied strong communication and de-escalation skills to maintain order.

• Documented incidents, daily logs, and security activities with accuracy and attention to detail.

Education

Associate of Applied Science – Culinary Arts

Southern Maine Community College — South Portland, Maine

Graduated: May 2002

Certifications

Certifications

Certified Nurse Assistant (CNA) — November 1986

Basic Corrections School Levels A, B, C — Maine Criminal Justice Academy (Sept 25, 2002)

Certified Corrections Officer

Medical Office with Microsoft Office Certificate

Computer Applications / Technical Skills

Super User and Trainer in EPIC

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Accurate data entry and electronic record management

Familiar with healthcare billing systems, insurance platforms, and patient access software

Completion of Kaizen continuous improvement event

Contact this candidate