Executive Resolution Specialist -- Customer Care Leader
Resume:
Angela Montoya
Cypress, TX *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Executive Resolution Specialist
Sunnova-Houston, TX
July 2024 to Present
Handle highly escalated customer in regards to their solar system. Help come up with solutions and work as the middle man to resolve their concerns.
Insurance Claims Specialist
GEICO-Katy, TX
July 2023 to June 2024
Talk to policy holders and claimants in regards to accidents. Make liability decisions. Licensed insurance claim adjuster
Client Service Representative
Macy's-Houston, TX
July 2022 to March 2023
Answer incoming calls from clients
Help place orders
Discuss tracking
Resolve issues with damage or missing packages.
Backend Support
Majorel-Houston, TX
July 2021 to March 2022
Worked from home
Released orders and confirmed shipping
Worked directly with the shipping department and all major shippers to get customer their products in a timely matter.
Member Services
Community Health Choice-Houston, TX
June 2017 to March 2019
Answer inbound calls from members
Take payments and help discuss premium
Work on special projects to contact members
Student Loan Specialist
College America-Murray, UT
November 2016 to April 2017
Take inbound and outbound calls from borrowers about their federal loans that have fallen past due. Help them bring their accounts current using the government opportunities. Skip trace.
Manager for Online Support
Crest Financial-Draper, UT
August 2014 to June 2016
Answer chats and emails
Assist a team up to 15-20 agents
Help with goals
Set up all scheduling and time keeping
Back line chat agent
Work from Home Agent
Overstock.com-Salt Lake City, UT
October 2012 to August 2014
Salt Lake City, UT - October 2012 to August 2014
Take in coming chats from customers
Answer emails on customers concerns
At home work from agent, with little supervision
Education
High School Diploma
Alta High School - Sandy, UT
1994
Skills
• 60 WPM
• English
• Customer service
• Communication skills
• Accounts receivable
• Management (2 years)
• Customer support
• Supervising experience
• Account Management (2 years)
• Sales
• Hospitality
• Restaurant experience
• Negotiation (4 years)
• Sales Management
• Typing
• Organizational skills
• Salesforce (1 year)
Certifications and Licenses
Driver's License
Home and auto insurance license
August 2023 to August 2025
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