Aspiring Management Professional with Strong Leadership Skills
Resume:
CHRISTINA
MARTIN
***************@*****.***
Temple Hills, MD 20748
Bold Profile
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
PROFESSIONAL SUMMARY
Inventory
Customer Engagement
Flexible and Adaptable
Salesmanship
Quality Control Checks
Telephone Etiquette
Social skills development
Teamwork and collaboration
Time management
Attention to detail
Dependable and responsible
Multitasking Abilities
Computer skills
Calm under pressure
Decision-making
Problem resolution
Organizational skills
Critical thinking
SKILLS
Southern New Hampshire
University
Hooksett, NH • 02/2025
Master of Science: Criminal Justice
Expected in 02/2025
EDUCATION
• 3.8 GPA
• Honor Roll Second Simester 2025
ACCOMPLISHMENTS
• Own a Small Business
• Volunteered at Little Heart Daycare
• Volunteered at the District of Columbia Smithsonian Museum
• Election Poll Volunteer since 2018
• Cardio Pulmonary Resuscitation
• Microsoft Certification
• College Success Foundation Recognition within months
• District of Columbia Law Firm Office Volunteer
Dream Bigger ABA - Registered Behavior Technician
Virginia • 09/2024 - Current
International House of Pancakes, IHOP - Assistant General Manager Temple Hills, MD • 12/2023 - 01/2025
WORK HISTORY
Implemented individualized treatment plans to promote skill development in clients.
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Conducted data collection and analysis to track client progress and behavior patterns.
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Collaborated with interdisciplinary teams to enhance overall care strategies for patients.
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Provided support during parent training sessions to reinforce strategies at home.
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Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
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Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
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Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
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Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
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Post University
Waterbury, CT • 01/2023
Bachelor of Science: Criminal
Justice
Thurgood Marshall Academy Public
Charter High School
Washington, DC • 01/2019
High School
Extracurricular Activities:
Fashion Club, Debate club,
Dance club, Modeling club,
Mentor and Mentee program,
Basketball Team etc.
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CERTIFICATIONS
Microsoft Certification
Certificate
•
• ServSafe Certification Certificate
• CPR Certified
BT - Behavior Technician
Certification
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Board Of Elections - Election Poll Worker
Washington, DC • 11/2018 - 11/2023
Bojangles - General Manager
Hillcrest Heights, MD • 11/2020 - 10/2023
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
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Created effective business plans to focus strategic decisions on long- term objectives. Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
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Oversaw daily operations to ensure service excellence and consistent customer satisfaction.
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Managed staff recruitment, training, and performance evaluations to build a high-performing team.
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Facilitated voter registration and ensured compliance with election laws.
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Managed polling station operations, providing assistance to voters throughout the process.
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Trained and supervised new poll workers on procedures and best practices.
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Conducted accurate vote counting and verified ballot integrity post- election.
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Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
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Devised and implemented effective marketing strategies that increased the store's ranking.
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Utilized Microsoft Word to analyze and interpret store trends to aid planning Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
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Ensured customer satisfaction before, during, and after all work Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
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Encouraged team members to work together to achieve profit and performance objectives Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
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Internal candidates for potential management roles were recruited and trained by me Was in charge of weekly payroll management and submission.
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Created ongoing marketing content and developed marketing strategies Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.
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Established project timelines and kept teams on track to meet milestones on time Kept track of trends and suggested improvements to the company's product offerings in order to both challenge and refine them.
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Drove force behind the implementation of improved training initiatives for all levels of the organization.
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Center City Public Charter - First Grade Teacher
Washington, DC • 08/2021 - 06/2023
Henry's Soul Cafe - Cashier Manager
Oxon Hill, MD • 06/2018 - 07/2020
Latham & Watkins - Internship Trainer
Washington, DC • 03/2015 - 06/2019
Improved operational success by employing effective staffing, providing excellent training, adhering to safety regulations, and providing prompt customer service Organized budgets, oversaw P&Ls, and consistently met margin targets to stay on track with growth plans.
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Wrote and implemented a training manual for all of the employees Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
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Respect the privacy and sensitivities of students and parents by controlling and restricting personal information to those with a
"need to know".
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Plans, organizes, and presents information and instruction which helps students learn subject matter and skills that will contribute to their educational and social development.
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Provides instruction which is compatible with the school and system- wide curricular goals Interacts effectively with students, co-workers, and parents.
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• Adheres to established laws, policies, rules, and regulations. Assisted in developing and implementing individualized education plans for diverse learners.
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Supported classroom by reinforcing positive behavior and fostering a conducive learning environment.
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Developed and implemented engaging lesson plans tailored to diverse learning styles.
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Facilitated a positive classroom environment that fostered student collaboration and communication.
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Assessed student progress through formative evaluations, adjusting teaching methods accordingly.
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Collaborated with parents and staff to support student development and address individual needs.
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Analyzed sales data to identify opportunities for improvement in store performance.
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Provided guidance and assistance to new hires during the onboarding process.
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Maintained accurate records of daily transactions, including deposits and withdrawals.
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Performed regular reconciliation of cash drawers to ensure accuracy of funds.
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Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
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Monitored inventory levels to ensure adequate supplies were available for daily operations.
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Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
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Demonstrated respect, friendliness, and willingness to help wherever needed.
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Crowell & Moring - Intern at Law Firm
Washington, DC • 03/2015 - 05/2019
Chipotle Mexican Grill - Crew Member
Washington, DC • 10/2017 - 05/2019
Kramer Middle School - Assistant
Washington, DC • 08/2012 - 06/2016
Assisted with day-to-day operations, working efficiently and productively with all team members.
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Used critical thinking to break down problems, evaluate solutions, and make decisions.
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Developed and maintained courteous and effective working relationships.
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Resolved problems, improved operations, and provided exceptional service.
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Provided professional services and support in a dynamic work environment.
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Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
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Managed case files, ensuring organization and accuracy of information.
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Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
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• Sorted and organized files, spreadsheets, and reports. Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
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Participated in workshops and presentations related to projects to gain knowledge.
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Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
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• Processed takeout orders quickly to ensure timely delivery of meals.
• Resolved customer complaints in a professional manner. Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
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Educated customers on menu items, product ingredients and nutritional values.
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Provided excellent customer service to maintain a positive atmosphere for guests.
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Monitored quality of food served to ensure it met company standards for presentation and temperature.
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Performed cashier duties such as taking orders, collecting payments and providing change.
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Maintained organized storage areas for food products, beverages and restaurant supplies.
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Supported classroom management and student engagement through interactive learning activities.
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Assisted teachers in preparing instructional materials and maintaining organized learning environments.
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Managed administrative tasks such as grading papers, recording attendance, updating databases, reducing workload for lead teacher.
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Organized and maintained supplies, books, and learning materials to create an efficient educational space for both teachers and students.
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Supported classroom maintenance and upkeep, organizing books, and materials.
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• Supported classroom activities, tutoring, and reviewing work. Helped with grading assignments and tests, providing constructive feedback to students based on results.
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English
Full Professional
Spanish
Limited Working
LANGUAGES
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