Customer-Focused Recreation & Retail Specialist

BRISANGELY RAMOS

**** ******* ******, *** *******, TX 78226

210-***-**** **************@*****.***

OBJECTIVE

To apply a proactive and innovative approach in delivering high-quality results and efficiently completing tasks in a dynamic work environment. Eager to leverage my skills and experience to enhance operational effectiveness, contribute to the organization's success, and continuously develop my professional capabilities. EXPERIENCE

Recreation Assistant - City of San Antonio - Parks and Recreation, San Antonio, TX

June 2024 - Present

Survey participants to understand interests and preferences the building.

Plan a mix of physical activities (sports, dance), creative projects (art, crafts), and educational workshops.

Render customer service by addressing participant needs and resolving issues.

Maintain and set up equipment and facilities for various events and activities.

Support the planning and execution of community events and programs.

Ensure safety and compliance with regulations and policies during activities. Cashier - Dick's Sporting Goods, San Antonio, TX June 2023 - January 2024

Provided exceptional customer service by addressing inquiries and assisting with purchases.

Managed transactions, including handling cash, credit, and debit payments.

Maintained cleanliness and organization of the cashier area and store.

Facilitated in restocking, replenishing inventory, and unloading stock deliveries.

Handled difficult customer situations and resolved conflicts by involving management when necessary.

Performed various tasks in the apparel department, including customer assistance, fitting room maintenance, and inventory organization.

Cashier - Raising Cane's, San Antonio, TX March 2022 - June 2023

Delivered positive customer service and maintained a tidy front-of-house area, including kitchen, and dining areas.

Managed cash transactions and ensured accurate change and receipts were provided.

Led preparation and maintained inventory levels, by having food and condiments stocked up.

Performed cleaning duties, including surfaces, restrooms, and floors.

Operated the drive-thru and assisted Spanish-speaking customers as needed.

Provided support to the team and adapted to various roles as required. Rides Operator - San Antonio Zoo, San Antonio, TX October 2021 - January 2022

Operated amusement rides ensuring safety protocols were followed.

Communicated with patrons regarding ride safety and weight limits.

Maintained cleanliness and organization of ride areas and surrounding spaces.

Managed end-of-day clean-up tasks and ensured all rides were properly shut down. EDUCATION

The University of Texas at San Antonio

Bachelor of Business Administration Expected Graduation: May 2027 Major in Business Finance (In progress).

Started attending University of San Antonio August 2023. Burbank High School

High School Diploma June 2023

University of Texas at Austin & St.Phillips College at San Antonio Dual credit classes completed.

August 2021 - June 2023.

SKILLS

Customer Service: Adept at contributing high-quality customer interactions and resolving issues effectively.

Cash Handling: Experienced in leading transactions and sustaining accurate cash drawers.

Bilingual: Fluent in English and Spanish, with the ability to communicate effectively in both languages.

Retail Operations: Skilled in inventory management, restocking, and store maintenance.

Recreation Program Support: Knowledgeable in assisting with recreational activities and event planning.

Adaptability: Capable of shifting between different roles and responsibilities as needed.

Technical Skills: Basic data entry and typing skills. CERTIFICATIONS AND LICENSES

None specified.

ADDITIONAL INFORMATION

Actively involved in sports throughout middle and high school, with strong physical endurance and teamwork skills.

Consistent gym-goer, capable of handling physical tasks and lifting requirements. REFERENCES

Crystal Gomez.

Phone: 210-***-****.

Mayra Ramos.

Phone: 210-***-****.

Lupe Vega.

Phone: 210-***-****.

Sergio Vega.

Phone: 210-***-****.

ACTIVITIES AND HONORS

Bold Promise Scholarship at UTSA.

San Antonio Education Partnership Scholarship.

C H Guenter & Son Scholarship Award for Academic Excellence.

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