Multifaceted Administrative and Customer Support Professional

Nadia Jaworsky

Melrose, MN

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Gerber Collision and Glass-Melrose, MN

July 2024 to May 2025

Opening and closing of office, call on warm leads to schedule appointments, CCC tracking management system, answered phones, stock inventory, apply and collect payments, assisted with estimates, routine follow up phone calls, inventory, answer customer questions, assisted General Manager Community Manager

Essence Properties - Oak Ridge Manor-Melrose, MN

November 2022 to November 2023

Manaage Oak Ridge Manor Apartments in Melrose Minnesota. I am responsible for the maintenance of the building, cleaning, coordinating vendor visits and compiling complex financial data for the government. Completion of section 8 housing and HUD forms 50059. Turnover apartments, structure events in a sanitary facility, establish a safe environment for 25 individuals 65 years of age or older/18 years and older with a disability.

Certified Pharmacy Technician

Coborns-Melrose, MN

September 2021 to April 2022

I provided excellent customer service, counted and filled medications correctly, delivered medications to both long term care and assisted living, technical use of specific pharmaceutical software system, education training and testing, answered phones, engaged with customers and advised with questions and concerns, cash handling, worked closely with the pharmacists. Insurance Agent

Farmers Insurance Group-Sauk Centre, MN

September 2020 to May 2021

I became a licensed Property/Casualty Agent for the State of Minnesota. Managed the daily office via phone calls, text, emails, walk-ins. Added, removed and promoted vehicle, life, renters and homeowners insurance. Resolved significant issues on accounts and maintained and retained policyholders. Promoted new business and sustained goals. Insurance Agent

Cornerstone Insurance-Victoria, MN

January 2019 to March 2019

Passed Property and Casualty Insurance exam for the State of Minnesota. Personal Care Attendant

Lamn, LLC-Excelsior, MN

November 2018 to January 2019

Passed Minnesota PCA exam for the State or Minnesota. Experience in caring for disabled Veterans. Medications, Appointments, Cleaning, Caregiving

Senior Loan Processor

State Bank of Hamburg-Hamburg, MN

November 2015 to May 2016

All assets of loan processing, documentation, reports, tracking, computer programs, teller, managed confidential data.

Residential Counselor

Mount Olivet Rolling Acres-Mayer, MN

April 2015 to June 2015

Personally attended to four disabled individuals in a group home with lifts, medications, tube feedings, bathing and meals. Also, provided walks in the park, comfort care, direct involvement with families and transportation for outings to churches and shops. A completion of the certified PCA, CPR and medication training programs required by the state of Minnesota. Senior Loan Processor

Minnwest Bank-Minnetonka, MN

2008 to 2010

Produced commercial loan documents and attended loan closings Implemented advances and pay downs on revolving credit lines Monitored past dues and made collections as assigned ITI banking system transactions and tickler updates Filed UCC, credit checks, maintained insurance binders Monitored loan covenants, scheduled inspections and ordered appraisals Audited files for internal credit review; followed SOP procedures Developed strong customer relations

Worked internally with corporate management obtaining new business developments. Senior Loan Administrator

Construction Mortgage Investors Co-Excelsior, MN

1998 to 2007

Prepared Minnesota and Wisconsin mortgage documents for commercial real estate Accurately calculated construction loan payoff figures and transactions Effectively ledger and applied lot payments, cash fees, extension fees and wire transfers Prepared mortgage satisfactions and partial releases Processed pay order requests, collected lien waivers, issued payments, scheduled inspections Coordinated and tracked specific aging information for land equity, development and multi-family units Calculated monthly gross profit and year-end distribution reports for management review Updated performance reviews using Excel spreadsheet software Analyzed financial reports and credit checks

Reviewed loan closing documentation and maintained legal and working files Coordinated mortgage foreclosure packages for attorney Managed the closing process as directed by the sales team Developed strong relations with bankers, auditors, attorneys and developers Attended meetings and set up overnight delivery packages; including checks and documents Produced written correspondence and documentation; other duties directed by President. Administrative Assistant

EBP Life Insurance-Minneapolis, MN

1996 to 1997

Provided administrative support to the underwriting department Completed proposals and census reports for insurance quotes Dedicated a professional customer service interaction to insurance applicants, employers and sales personnel

Performed and reviewed underwriting materials assisted by the senior life insurance underwriter Entered insurance application information into the technical LEAP computer program system Opened, sorted and distributed daily mail

Typed, edited and mailed correspondence relating to insurance applications. Education

College in Business

Normandale Community College-Bloomington, MN

January 1992 to April 1994

Skills

• Personal assistant experience

• Microsoft Office

• English

• Banking

• Leadership

• Underwriting

• Pharmacy Technician Experience

• Accounting

• Organizational skills

• Typing

• Real estate administrative experience

• Section 8

• Bilingual

• Front desk

• Cash handling

• Computer skills

• Office management

• Cash register

• Customer service

• Fair Housing regulations

• Insurance sales

• Google Suite

• Microsoft Word

• Sales

• Microsoft Outlook

• Time management

• Proofreading

• Microsoft Excel

• Security

• Computer Skills (10+ years) Certifications and Licenses PCA State of Minnesota February 2018 to 2019 Property and Casualty Insurance License October 2018 to October 2020 Basic First Aid September 2019 to September 2021 Adult CPR, Child CPR and Infant CPR September 2019 to 2021 Security Guard

• Accounts payable

• Administrative experience

• Customer relationship management

• UCC law

• Medical terminology

• Marketing

Certifications and Licenses

Certified Pharmacy Technician (CPhT)

October 2021 to Present

CPR Certification

First Aid Certification

Contact this candidate