Versatile Customer Service Professional with Billing Expertise

**/**** - ******* ******** ******* Representative Tier V

Sc Data Co, Monroe, WI

Answered incoming customer calls.

Processed customer orders online.

Answered customer questions regarding payment and shipping information. De-escalated customers with online ordering issues. Used time management skills to increase call volume while maintaining a high level of customer service.Use communication and social skills to speak with customers.

Remained knowledgeable in products and goods sold. 01/2022 - 09/2025 Customer Service Agent

Advanced Call Center Technologies, Berwyn, PA

Performed charge backs on account.

Handled disputes with cardholders making sure all funds was paid to cardholders.

Issued checks on closed accounts.

Updated accounts to current and sending out statements. Submitted check fraud claims for cardholders who stated checks was stolen. 10/2019 - 03/2020 Patient Care Tech

Addus Health Care, Dothan, AL

Monitored the health status of an individual with disabilities or illness, and address their health-related needs, such as changing bandages, dressing wounds, or administering medication.

Provided assistance with routine healthcare tasks or activities of daily living, such as feeding, bathing, toileting, or ambulation. Assisted with tasks such as preparing meals, doing light housekeeping, and doing laundry depending on the patient's abilities. Pharmacy Technician

Vocational School Certificate

LBW Community College, Andalusia, AL

General Studies

High School Diploma

Opp High School, AL

References Available on Request

OPRAH JARRETT

805 BARNES ST

OPP, AL 36467-3203

Phone: 334-***-****

Email: ************@*****.***

Objective

Seeking position as a customer service representative in a fast paced company. Employment History

Education History

Detailed References

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