Customer Service & Retail Management Professional

Mound Bayou, MS ***** 662-***-**** ********@*****.***

LATONYA JOHNSON

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

PROFESSIONAL

SUMMARY

SKILLS ● Task delegation

Multitasking and

Organization

●

● Problem-Solving

● Customer Response

● Customer Service

Outstanding

Communication Skills

●

Data-driven decision

making

●

● Relationship building

● Store operations

● Shift Scheduling

● Competitor Monitoring

● Promotional Planning

● POS Systems

Customer Service

Management

●

● Loss Prevention

● Project Management

● Supply Ordering

● Report Generation

Retail Inventory

Management

●

● Team Development

● Store Merchandising

RETAIL MANAGEMENT 06/2002 to Current

Woods Brothers Inc., Mound Bayou, MS

UNIT SECRETARY 06/2000 to 05/2002

Bolivar Medical Center, Cleveland, MS

WORK HISTORY

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer service.

●

● Managed approximately 30 incoming calls and emails per day from customers.

● Accomplished multiple tasks within established timeframes.

● Maintained professional, organized, and safe environment for employees and patrons.

● Maximized performance by monitoring daily activities and mentoring team members.

● Developed and maintained relationships with customers. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

●

● Identified and communicated customer needs to quality teams. Enhanced patient care by efficiently managing medical records and promptly scheduling appointments for 20+ residents.

●

Streamlined unit operations by maintaining an organized filing system for easy access to patient information.

●

Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.

●

Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.

●

Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.

●

Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.

●

Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.

●

● Managed incoming calls and directed to appropriate department. Answered telephone calls to offer office information, answer questions, and direct calls to staff.

●

Delta State University, Cleveland, MS

Bachelor of Arts, Business Management, Expected in 12/2024 EDUCATION

Contact this candidate