Residential Sales & Customer Engagement Specialist

Burton Hubbard

Phoenix, AZ 602-***-**** **********@*****.***

Summary

Reliable and results-driven professional with extensive experience in direct sales, appointment setting, and peer-to-peer service. Proven track record of simplifying complex technical information for residential customers and meeting performance metrics in fast-paced environments. Strong communicator focused on ethical service delivery and practical problem-solving.

Core Competencies

● Sales & Outreach: Lead Generation, Appointment Setting, and Sales Cycle Management.

● Customer Engagement: Residential Needs Assessment, Crisis Intervention, and Empathetic Engagement.

● Service Delivery: Ethical Service Standards and Peer Support.

● Technical Communication: "Plain Language" writing and simplifying complex concepts for consumers.

Professional Experience

Inty Power Phoenix, AZ

Inside Sales/Appointment Setter Jan 2026 – Present

● Conduct high-volume sales outreach for solar energy systems, focusing on residential lead generation and appointment setting.

● Simplify complex utility transition concepts for homeowners to drive interest and conversions.

● Utilize empathetic engagement strategies to build rapport and meet daily performance metrics.

High Quality Water and Air Phoenix, AZ

Appointment Setter May 2025 – March 2026

● Engineered sales outreach strategies for residential environmental systems, emphasizing direct consumer engagement.

● Managed the initial stages of the sales cycle by identifying customer needs and scheduling follow-up consultations.

● Maintained accurate records of customer interactions and technical requirements. State of Arizona Kingman, AZ

Peer Support Specialist/Peer Educator 2010 – 2025

● Provided direct, front-line service delivery and crisis intervention within a statewide support program.

● Conducted needs assessments to identify effective ways to help individuals navigate complex systems.

● Assisted in training and mentoring new team members to ensure high-quality service across regional teams.

Education & Certifications

● BA Degree, Biblical Studies (Summa Cum Laude) Louisiana Baptist University 2024

● AA Degree, Substance Abuse & Addiction Counseling (Summa Cum Laude) Rio Salado College 2023

● Paralegal Certification Adams State University

● State of Arizona Certified Peer Support Specialist

● Google AI Certificate Coursera

Technical Skills

● Communication: Expert in "plain language" communication to make technical information easy to understand.

● Software: Proficient in Microsoft Office Suite (Word, Excel) and basic AI applications.

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