Experienced Banking Professional Seeking Local Role

Stephanie Scott

*** *. * **.

Ogallala, NE *****

Cell: 303-***-****

********@*****.***

Education

**** – 1987 High School Diploma

Evergreen High School

Evergreen, Colorado

Professional Strengths

A results-oriented professional with proven expertise in sales and customer service. Known for strong analytical and organizational skills, as well as superior communication between clients and employees. An effective problem solver with attention to detail. Works well under pressure and has exceptional multitasking abilities. A strategic thinker who consistently adheres to high standards. Realizes the value of service in order to gain loyalty and customer trust. An intuitive, honest and fast-thinking professional. Professional Experience

• Sales and Marketing: marketing administration, will call counter, customer retention, product/brand management, planning, forecasting, sales promotion, advertising, product placement, encouraging up-selling, prospecting, relationship management, cross-selling, retail sales, lead generation, sales management, B2B sales, answering phones and emails

• Customer Service: process improvement, strategic planning, customer service/relations, attentiveness, product knowledge, time management skills, customer loyalty, skillful engagement with customers, goal-oriented focus, conflict resolution, customer relations 08/2022 – 08/2025 - Ryan Herco Flow Solutions - Denver, CO

• Managed customer needs including due dates, orders and managed quoted and ensured on time deliveries. Maintained positive relationships with manufacturers and vendors to make certain deliveries arrived efficiently.

• Handled and greeted any walk-in customers at will call counter. Kept positive face-to-face relationships to increase and maintain return customers.

• Utilized phone and e-mail communication to send out quotes, delivery dates and to address and to address all customer concerns.

09/2020 – 08/2022 Sales Associate - Hobby Lobby - Denver, CO

• Opened cash register at the beginning of the day. Rang up customer merchandise and ensured accurate discounts were applied. Recommended and helped locate merchandise based on the customer needs and desires. Described merchandise use and cared to customer needs. Cut fabric for customers as needed.

• Ordered department merchandise based on inventory levels. Stocked shelves as merchandise was delivered. Re-stocked seasonal shelves as needed throughout the year. 01/2001 – 06/2020 Senior Sales Rep. - Industrial Specialties Mfg. - Englewood, CO

• Developed and implemented a sales plan and managed all phases of the sales cycle to enhance the growth of the business. Handled high call volume of inbound and outbound calls. Worked on cold and warm leads to develop a book of business. Provided quotes to new and existing clients. Aided clients with new projects.

• Maintained a client base with retention opportunities. Conveyed information about products in ways the client best understood. Created long lasting and trusting relationships with clients.

• Assisted in training new employees. Provided sales coaching, feedback and support to fellow employees. Created growth strategies and techniques. Worked within teams to brainstorm new marketing ideas. Cooperatively worked with others to produce and deliver necessary results.

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