Bilingual Scheduling & Customer Support Specialist

Corina Caminscaia

385-***-**** *************@*****.*** Bilingual Professional / Scheduling & Customer Support Specialist / Layton, UT

PROFESSIONAL SUMMARY

Reliable and customer-focused professional with extensive experience in healthcare administration, front office operations, and high-volume customer service. Proven ability to handle inbound calls, manage appointments, verify insurance, and resolve customer concerns. Fluent in English, Romanian, Russian, and Ukrainian, with beginner-level Spanish in progress. Seeking remote customer service, scheduling coordinator, or virtual support roles. CORE SKILLS

● Customer Service: High-volume call handling, conflict resolution, and de-escalation.

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● Healthcare Admin: Insurance verification, patient records management, and Dentrix software.

● Administrative: Scheduling, calendar management, and data entry.

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● Languages: Multilingual communication support in four languages.

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PROFESSIONAL EXPERIENCE

Front Office / Administrative Coordinator Mountain View Pediatric Dentistry – Layton, UT April 2022 – March 2026

● Managed high-volume patient scheduling, check-in, and checkout procedures.

● Answered multi-line phones and assisted families with appointment coordination and insurance verification.

● Utilized Dentrix software to maintain accurate patient records and support office workflow efficiency.

● Provided interpretation services for Romanian, Russian, and Ukrainian-speaking patients.

Deli Associate Bowman’s Market – Kaysville, UT Sept 2021 – April 2022

● Provided fast-paced customer service in a high-traffic retail environment.

● Efficiently managed order-taking, payment handling, and customer assistance.

● Maintained organized workstations while multitasking under high-pressure conditions. Bi-Lingual Human Services Assistant Clackamas County Social Services – Oregon Oct 2016 – March 2020

● Interviewed clients to determine program eligibility and processed data-heavy applications.

● Managed scheduling for potential clients and utilized the Energy Assistance Database and PGE Portal.

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Owner and Operator C & A Classic Autos – Oregon Sept 2013 – Aug 2016

● Managed all business operations for classic automobile sales, including customer communication and negotiations.

● Created legal contracts and maintained detailed records for the transport of vehicles to clients.

Dental Assistant and Receptionist Sacramento Dental Group – Carmichael, CA Sept 2009

– July 2013

● Scheduled patient appointments and recorded detailed treatment information in patient records.

● Performed clinical tasks including taking X-rays and providing post-operative instructions.

● Facilitated bilingual communication and ensured patient comfort during procedures.

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EDUCATION & CERTIFICATIONS

● Culinary Arts Program Olympic College – Bremerton, WA 2020 – 2021

● Dental Assistant & Home Aide Certificates Tongue Point Job Corps Center, OR 2016 – 2018

● High School Diploma

LANGUAGES

● English, Romanian, Russian, Ukrainian: Full Professional Fluency.

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● Spanish: Beginner / Currently Learning.

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