Motivated Team-Driven Sales Professional seeking Growth

***** ******* ** *** ****, San Antonio, USA, ***** • ****************@*****.*** • 210-***-****

MARYJANE CASTILLO - CADENA

PROFESSIONAL SUMMARY

Team orientated, proficient with working closely with diverse teams. Highly adaptable professional. Always acting with integrity and honesty.

EMPLOYMENT HISTORY

LIFE INSURANCE AGENT Mar 2025 – Feb 2026

Efinancial

RETENTION REPRESENTATIVE 2024 – 2025

Spectrum San Antonio, Tx

SALES REPRESENTATIVE 2023 – 2024

One Touch Direct San Antonio, Tx

SALES REPRESENTATIVE 2021 – 2023

Alorica San Antonio, Tx

COMMISSION OFFICER 2019 – 2021

Securitas San Antonio, Tx

TROLLEY DRIVER 2017 – 2019

Absolute Resourcing San Antonio, Tx

Developed tailored life insurance proposals increasing policy conversions with measurable results. Implemented digital client onboarding reducing processing time and improving client retention. Led cross-selling initiatives that generated additional revenue per client within months. Streamlined claims assistance workflows to expedite client payout resolutions and improve satisfaction. Improved customer retention by negotiating tailored mobile offers that resolved billing and service disputes promptly. Resolved customer issues through mobile support channels, achieving measurable reductions in escalation rates. Developed compensation guidelines that balanced customer satisfaction with revenue protection. Streamlined follow-up processes to ensure timely issue closure and sustained account retention. Improved customer needs assessment to match products, increasing closed sales by measurable results. Developed targeted product pitches that raised conversion rates and revenue impact. Ensured consistent positive customer experience, leading to higher repeat business and referrals. Resolved customer objections quickly, reducing sales cycle time and improving satisfaction. Processed loan applications by collecting applicant data and documents to support sales conversions. Improved application completion rate through proactive follow-ups and clear documentation guidance. Reduced processing errors by standardizing information collection and verifying documentation accuracy. Supported sales targets by prioritizing high-probability applicants and expediting application reviews. Executed targeted sales strategies, achieving consistent monthly targets and enhancing overall team performance. Patrolled facility per shift schedules to maintain safety and deter unauthorized access while documenting incidents. Monitored CCTV systems to detect threats and escalated incidents for timely resolution, resulting in measurable response improvements.

Conducted entry point checks and visitor verifications to enforce access protocols and reduce unauthorized entries. Performed routine building inspections to identify hazards and coordinated corrective actions to improve site safety. Managed daily transport schedules to ensure timely client pickups and drop-offs across assigned routes. Maintained vehicle cleanliness and basic mechanical checks to reduce service delays and safety incidents. Coordinated with support staff to resolve route conflicts, improving on-time departures with measurable results. Provided clear assistance to clients during boarding to enhance comfort and reduce trip disruptions. CASHIER 2015 – 2017

McDonalds San Antonio, Tx

EDUCATION

HIGH SCHOOL DIPLOMA 2018

Robert E Lee San Antonio, Tx

SKILLS

Excelled communication, Advanced knowledge of Microsoft programs, Self driven. REFERENCES

Maria Valenzuela, MariVCreations (********************@*****.***, 210-***-****); Joseph Clakley, Rogers O’Brien (**************@*******.***, 210-***-****); Krystal Leza, WebTPA (*******************@*****.***, 210-***-****). COURSES

COMPLETED A LIFE INSURANCE COURSE COVERING INSURANCE PRINCIPLES, POLICY TYPES, UNDERWRITING, CLAIMS PROCEDURES, REGULATORY COMPLIANCE, AND ETHICAL SALES PRACTICES. GAINED KNOWLEDGE IN ADVISING CLIENTS ON SUITABLE LIFE INSURANCE PRODUCTS, POLICY ADMINISTRATION, AND CUSTOMER SERVICE WITHIN THE INSURANCE INDUSTRY.

Mar 2025 – Present

Xcel Solutions (Life Insuance License)

Managed cashier station serving customers with accurate transactions and fast checkout times. Prepared menu items and maintained food quality to meet safety and presentation standards. Maintained cleanliness and hygiene in dining and kitchen areas to comply with health guidelines. Resolved customer inquiries and complaints to improve satisfaction and repeat visits.

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