Operations & Customer Success Leader

Calvin Austin

***** ***** ****** *****,

Oklahoma City, Oklahoma 73120 405-***-**** *************@*****.***

CAREER SUMMARY

Operations Management • Property Management • Customer Success & Service

Aspire to utilize my professional experience in a dynamic environment where I can lead projects and provide excellent white glove customer service. I am a detail-oriented professional with a proven track record of

developing and implementing new process improvements that improve day-to-day workplace operations. I have extensive experience with managing complex projects while simultaneously ensuring the achievement of both budget and deadline objectives.

EDUCATION

Master in Business and Leadership

Webster University, Saint Louis, MO

Bachelor of Business Administration (BBA)

University of Arkansas, Pine Bluff, OKC, OK

AREAS OF EXPERTISE

Excellent Verbal & Written Communication

Epic an Electronic Medical Record (EMR) System

Microsoft Office Suite

(PowerPoint, Word, Excel) Attention-to-Detail

White Glove Customer Service

Operations Management

Conflict Management

Process Improvements Office Administration

Data Tracking & Recording

Technical Troubleshooting

Team Collaboration

Employee Supervision

Vendor Partnerships

Key Clientele Relations

Data Analytics

Strategic Communication

PROFESSIONAL EXPERIENCE

Integris Mental Health, OKC, OK October 2015 – Present

Utilize customer service skills to collect essential patient data necessary for the creation of tailored treatment plans.

Nurse Technician

•Delivers exceptional bedside service to up to 20 patients—both adults and adolescents—by leveraging expert customer service skills, and establishing a safe and welcoming environment for all individuals

•Ensures the accurate collection and documentation of patient information through the facilitation of medical surveys, responsible for the creation of health status charts and write-ups

•Conducts daily patient assessments to track essential health information, utilizing Epic—an electronic medical recording (EMR) system—to safely record and store critical data

•Functions as a member of the Treatment Plan Team, collaborating interdepartmentally with other health professionals to devise various medical strategies best suited to the individualized needs of a patient

Department of Defense Tinker Air Force Base, OKC, OK October 2008 – August 2011

Received several promotions throughout tenure which led to an increase in responsibility and operational influence.

Production Manager

•Managed the maintenance schedules of over 60 F15 Aircrafts, safeguarding optimal operational standards by repairing and overseeing circuit cards, updating computers, and testing landing gears

•Utilized expert technical skills to oversee aircraft software—ensuring the circuit cards were fully functional and achieved necessary safety compliance requirements

•Developed and implemented new work specifications that enhanced workflow operations, improved software testing processes, and eliminated inefficient procedures within the base

•Partnered directly with technicians to identify and troubleshoot technical malfunctions

•Consistently achieved key performance indicators (KPIs) by collaborating cross-functionally with other base departments, efficiently managing project scopes, and maintaining budgetary forecasts

Contract Manager

•Oversaw the strategic coordination and management of third-party providers, leveraging interpersonal skills to establish and maintain key partnerships that streamlined the overall delivery of services

•Deployed project management capabilities to ensure the accomplishment of contract deadlines, maintain strict budget goals, and supervise staff members in completing day-to-day operations

•Managed a 1M repair budget for the department ensuring parts and stock were maintained

Program Analyst (Management)

•Played an integral role in dramatically enhancing internal workflows, reviewing internal procedures, and recommending new process improvements that effectively eliminated redundant operations

•Integrated communication skills and diplomatic abilities to effectively negotiate both quarterly increases and decreases for aircraft instrument repair procedures; provided alternative solutions that slashed costs

•Applied advanced analytical abilities to examine base spending, workloads, capabilities, resources, and facilities to proficiently defend and support dedicated manpower and fleet funding

Additional Positions:

Austin Ark Property Management – Property Manager

Metro First Realty – Realtor

Licenses & Certifications

Real Estate License Life Insurance License

Additional Information

Toastmasters, President Freelance Culinary Chef Real Estate Investor Performance Award – Outstanding in

Funding Allocation & Organic Support (05/2004) & (05/2002) Performance Award – Outstanding in Funding Allocation & Contract Support (04/2001) Performance Award – Outstanding in Workload Negotiation & Management (09/2000)

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