Operations Leader with Global Experience

SUSAN COMER

**** ****** **. ***, ******** TX, ***22 · 682-***-****

*****.*******@*****.***

EXPERIENCE

**/**** – PRESENT

MANAGING FAMILY OWN RESTAURANT IN SAN PEDRO BELIZE, LONE STAR TAVERN

Responsibilities: Building reports from the ground up. Knowledge of Point of Sales System and ability to build from ground up. Hiring, Training new employees. Follow through employee responsibilities. Communication with employees in a third world country where work ethics are not the same as the United States. Promoting and Marketing of the new restaurant. Public Relations. Budgeting and research of where to buy product and the methods of shipping. Knowledge of laws in another country that differ from the US.

1/2022 – 10/2025

OPERATIONS SUPERVISOR, VF CORPORATION/DICKIES (PACKING/ECOMM/VAS/GARMENT PREP)

Responsibilities: Oversite of 4 areas of the production floor along with all associates working in these areas. Analyzing daily plans to accomplish movement of product in a timely and efficient manner. Budgeting staff, hours, best practices to accomplish meeting deadlines. Day to Day operations and communication to other areas of operations. Knowledge of the conveyor system as well as WCS and how the work flows throughout the entire warehouse. Hiring, Firing, holding associates accountable for their actions and following through with accountability. Maintain budgeting for all operation areas as well as staffing for these areas. Ability to write SOP’s for areas of operation. Ability to train and give feedback to associates so that they accel in all areas of the operations. Work with other supervisors and management within the warehouse. Ability to understand reports and assist staff in areas where they were struggling and helping them to meet all production requirements. Training of other supervisors and improving all areas of operation.

8/2020 – 01/2022

LABOR MANAGEMENT SYSTEMS COORDINATOR, VF Corporation/dickies

Responsibilities: Daily Reports, Analyzing Reports, Knowledge of all systems and how to interpret reports, Knowledge of operations and communication with the operations team, Ability to identify problems and resolve the problem, Ability to work as a team as well as with little or minimal supervision.

11/2019 – 8/2020

OPERATIONAL LEAD, VF CORPORTATION/DICKIES

Responsibilities: Oversite of operational task on the floor as well as the associates who complete the task. Ability to communicate with others and give direction where needed to help associates complete their daily task. Ability to observe task in hand and make decisions on what needs to be done to complete goals set forth by management. Problem solving and managing associates placement where needed to keep the operational floor running smoothly.

8/2018 – 11/2019

LABOR MANAGEMENT SYSTEMS COORDINATOR, VF Corporation/dickies

Responsibilities: Daily Reports, Analyzing Reports, Knowledge of all systems and how to interpret reports, Knowledge of operations and communication with the operations team, Ability to identify problems and resolve the problem, Ability to work as a team as well as with little or minimal supervision.

1/2017 – 8/2018

CHANNEL COORDINATOR, vf corporation/dickies

Responsibilities: Daily Reports, Analyzing Reports, Knowledge of all systems and how to interpret reports, Movement of product from warehouses.

7/2014 – 12/2016

HEAVY LIFT TRAINER/TRAINER, vf corporation/dickies

Responsibilities: Training of all new hires in a production based atmosphere. Knowledge of Standard Operating Procedures, and writing of Standard Operating Procedures. Implementation of Job Aids throughout the warehouse. Teaching associates how to do their job assignment the correct way at the manageable pace to obtain the factory performance that is expected of them. Back up Lead role when needed. Coaching of associates when they fell below the required factory performance and the ability to assess their performance. Communicating any areas of weakness as well as positive areas that the associate was doing.

5/2014 – 7/2014

PACKER, cornerstone staffing/dickies

Responsibilities: Packing customer orders out per the request of the customer. Use of the computer and how to handle any issues that may arise. Able to read and follow directions. Add or remove any VAS that was requested of the customer. Ability to make required percentages and be consistent. Standing, stooping, kneeling, bending, able to lift up to 50 pounds. Able to communicate with the leads and supervisors.

7/2009 – 3/2014

CASE MANAGER, corrections corporation of america

Responsibilities: Over site of inmates and the safety and security of the facility as well as the community. Caseloads ranged from 85-36- inmates at a time. Writing of parole plans, community referrals, interstate compacts, progress assessment summaries and was also responsible for classifying inmates to the appropriate custody levels. I was considered to be a Lieutenant Rank and was responsible for covering for the Unit Manager (Captain) in their absence and overseeing staff as well. Day to day communication with inmates, officers, vocational/program instructors as well as the state of Colorado and Idaho. I also held the role of Disciplinary Officer, IBAAP Coordinator of the facility and was a backup Classification Manager (CMIII). Worked with new female officers struggling as a job coach. Major achievement was being the only Case Manager in the facility chosen to incorporate Idaho inmates into a Colorado prison and had to maintain knowledge of both states’ rules and regulations.

Skills Used: Ability to handle different types of individuals by providing good communication and leadership skills. Problem solving skills are a must in this position as well as professionalism. Ability to follow policy and procedures and enforce them.

2/2009 – 7/2009

CORRECTIONAL OFFICER, corrections corporation of america

Responsibilities: Maintain safety and security of the facility as well as the community. Daily monitoring of inmates which entails a lot of communication. Shake downs daily, pat downs were done daily also. Communication was the key and follow through. I was responsible for daily reports as well as incident reporting. Trained in all aspects of the prison system. Had to be able to handle crisis at a moment notice and detain inmates.

5/1999 – 1/2009

RESIDENTIAL/COMMUNITY INTEGRATED EMPLOYMENT/COMMUNITY PARTICIPATION MANAGER, Southeastern developmental services

Responsibilities: Over site of 7 homes within the community that housed 22 consumers and had to maintain staff 24/7 for these homes. Over site of the Community Integrated Employment/Community Participation Programs which had anywhere from 15-30 consumers as well as maintaining staff for these programs. Over site of Hiring/Disciplinary actions/Termination of employees. Writing of Individual Service and Support Plans as well as Individual Behavioral Plans. Monitoring of the budgets for all 3 programs as well as the consumers financial matters and paperwork that had to be done through the state. Passed all surveys while I held this position with the lowest being a 98% through the state. Had to deal with the community as well as business in the community. Bidding of job sites for work for our consumers. Writing of Standard Operating Procedures and following through with these. Communicating with medical nurses/doctors and administering medications as well as writing and implementing protocols for G and J tube feeding. Documentation was all documented and tracked through the computer using Microsoft Excel spreadsheets. Training of all new hires. CPR/1st Aid, 7 Years as a Certified instructor for Crisis Intervention Prevention and several workshops to obtain the knowledge of working with people with disabilities and psychological diagnosis.

EDUCATION

MAY 1991

VOCATIONAL, Lamar High school

High School Diploma, Lettered in Track/Drama & Wrestling

SKILLS

Over 20 years’ experience in supervising/managing operations

Knowledge of the systems within the warehouse (WCS (old & new)/Goal Post/JPA/Outlook/Microsoft Word/Excel/Publisher/Power Point/DCIS/PCDIS/Kronos/Phone Etiquette/Report Writing/Crisis Prevention Intervention/Sandberg Leadership Training/Scheduling)

Physically cable of lifting to 75-pound, walking, bending, stooping, sitting, climbing stairs

10 Years + (5/1/2014) Warehouse Experience

Experience in Supervisory Role

Communication/Follow Through

Assessing Situations

Integrity

ACTIVITIES

I have a passion for success. I like to learn every aspect of anything that I encounter, whether it be work related or extracurricular activities. I enjoy coaching children with sports and watching the excitement of their success as well as the people I work with. I have had training in leadership in my past employment and continue to utilize my experiences. I have written Standard Operational Procedures for my current and past employment and have been a part of implementing new processes. Some of that training being, Crisis Prevention Intervention, Sandberg Leadership, Bi Annual Leadership conferences with other facilities in the state of Colorado. I have surveyed facilities on the processes that they use and evaluated files to ensure that follow through was also being completed.

REFERENCES

Maria Kuhn 817-***-**** (10 Years)

Beverly Allen 817-***-**** (10 Years)

Hugett Godinez 940-***-**** (10 Years)

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