Senior Client Coordinator & Operations Lead
Resume:
MH
MELISSA HOLMES
*******@*****.*** 608-***-**** Sun Prairie, WI 53590 WWW: Bold Profile
Intertek Middleton, USA
Senior Client Coordinator
Primary fire door certification contact for internal and external customers. Action new projects for major clients
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Onboard various new clients, remain point of contact for client, coordinate billing and follow up services including facility inspections.
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• Exceeded customer satisfaction by finding creative solutions to problems.
• Manage complex projects
Acted as consultant for Certification programs by interpreting regulations and policies
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Support various departments such as Engineering, Field Labeling and Help Desk team
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• Assist with training new hires, developed and maintained SOPs DeForest, USA
Owner/operator
03/2012 - Current
• Provided early childhood education for clients.
Developed well balanced operating budget, policy book and successfully produced all advertising pieces.
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Retained clients for residential childcare at 20% higher rate than local providers.
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American Family Insurance Madison,
USA
Sales Specialist
05/2017 - 05/2019
Develop and drive new business by creating community connections via centers of influence, social media, networking activities and face to face interactions
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• Focus on independent sales with secondary focus on service activities
• Assisted in a achieving a personal lines revenue increase of 15% for 2017
• Streamlined several processes by creating documented best practices
• Continual training for products, policies and customer satisfaction Allied Building Products Madison, USA
Inside Sales
04/2016 - 01/2017
Initiated incentive program for gaining new customers and activating dormant customer accounts
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Regional contact for establishing customer pricing levels for customer accounts, which increased monthly sales by 15%
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Oversee showroom traffic, as well as manage showroom manufacturer displays, sample boards and literature
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• Generate sales and ensure excellent customer service to retain accounts
• Manage customer projects from quotation through delivery Clack Corporation Windsor, USA
Inside Sales
12/2013 - 09/2015
Determined parameters of pricing for various blow molded plastics in the small projects division.
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Coordinated orders, production and delivery with internal and external customers; also created solid schedules for larger customers to secure sales.
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Worked closely with production team and quality control to determine production schedule.
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• Provided input and tested new computer programs. Experience
Quincy Bioscience Madison, USA
Account Representative
12/2012 - 07/2013
• Fielded an average of 250 customer service calls per day. Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
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Informed customers about sales and promotions in a friendly and engaging manner.
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• Processed up to 50 customer orders per day.
LaForce Madison, USA
Lead Inside Sales
03/2004 - 03/2012
Generated sales as inside salesperson in conjunction with outside salesperson to become the top sales team company-wide.
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Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
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Created Auto-CAD layouts for external customers to illustrate details and enhance quotations.
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Formulated multiple reference items and templates to assist new Aftermarket personnel.
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