Administrative Support & Data Analysis Professional

Joseph Romay

Houston, TX ***** +1-832-***-**** ********@*****.***

Professional Summary

Proactive and detail-oriented Business Administration graduate with experience in administrative support, data analysis, digital communication, and cross-functional collaboration. Skilled at managing schedules, coordinating events, analyzing customer data, and supporting sales and service teams in high-paced environments. Recognized for strong communication, emotional intelligence, and ability to adapt quickly to technical tools and organizational needs. Seeking to contribute to Kiewit's Oil, Gas & Chemical group through dependable administrative coordination and professional service.

Work Experience

Server/Bartender

Star Cinema Grill

July 2025 to Present

* Provide customer service in a fast-paced restaurant setting.

* Seat guests, take orders, and assist with food running and cleaning.

* Utilize TABC and Food Handler certifications to maintain compliance and service standards. Sales Associate

Grubbs Volvo Houston, TX

June 2024 to July 2025

Sold used cars and Volvos to customers

Sales

Audi-Porsche O’Daniel Indianapolis, IN

July 2023 to August 2024

Engaged with potential customers, identifying their needs and preferences for Porsche and Audi vehicles.

• Maintained cleanliness and appearance of vehicles by washing, vacuuming, and detailing interiors

• Performed routine inspections to identify any damages or issues with vehicles

• Transported vehicles between different locations within the dealership or rental agency

• Assisted customers with loading/unloading their belongings into/from vehicles

• Ensured proper fuel levels in vehicles for customer use

• Collaborated with service department to coordinate vehicle maintenance and repairs as needed

• Provided exceptional customer service by addressing inquiries and resolving concerns promptly

• Managed vehicle keys and accurately logged vehicle movements in the system Store Manager

Express Fort Wayne, IN

November 2022 to July 2023

Supported sales and customer service through POS operations, meeting sales targets, and fulfilling online orders. Maintained stockroom organization and store upkeep to ensure efficient operations. Managed annual revenue, operating budget, and staff supervision. Promoted from Sales Associate to Store Manager in just two months. Achieved a 30% year-over-year revenue increase. Social Media Manager

Texas Auto Houston, TX

October 2021 to August 2022

Increased monthly web traffic from 750 to 2,000+ by implementing a fresh marketing strategy. Led SEO, web analytics, and digital marketing efforts, including social media, email campaigns, and professional photography. Designed digital and printed advertisements to enhance brand visibility. Education

Business Administration (Bachelor's Degree)

UNIVERSITY OF ST. THOMAS Houston, TX

August 2017 to August 2021

Skills

Computer literacy Organizational skills Data entry Serving Forklift Retail sales Moving Greeting customers Computer skills Clerical experience Load & unload Customer communication Call center experience Closing sales Marketing Guest services Toast POS Appointment scheduling Customer relationship building Automobile sales Microsoft Outlook Administrative experience CRM software Typing QuickBooks Clean workspace maintenance Communication skills Office experience Photography Computer operation Food server experience Sales management Microsoft Excel Food handling Sales Outdoor work Social Media Microsoft Office Cash handling Power BI Office management Proofreading Attention to detail Customer service Delivery driver experience Order picking Microsoft PowerPoint Sanitation procedures Heavy lifting Commercial driving Driving Word processing Client interaction via phone calls Restaurant experience Food preparation Calendar management Teamwork Microsoft Word High-end sales Safe work practices Weight handling in the workplace Office record organization Consultative selling Phone communication

Languages

Bilingual

Spanish - Fluent

English - Fluent

Multilingual

Certifications and Licenses

Microsoft Certified: Power BI Data Analyst Associate March 2026 to Present

Coursera - Power Bi Fundamentals Certification

Food Handler Certification

Driver's License

July 2022 to December 2031

TABC Certification

July 2025 to July 2027

ServSafe Food Handler Certification

Motorcycle License

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