Versatile Administrative Assistant with Customer Focus

MARY DENKYIRAH ANSONG

PROFILE

Highly responsible and results-driven professional with experience in customer service, office administration, and teaching support. Adept at effective communication, organizational management, and collaborative teamwork. Quick to adapt to new environments and challenges, consistently delivering reliable and high-quality results. WORK EXPERIENCE

EDUCATION

University of Professional Studies, Accra (UPSA)

Bachelor's Degree in Business Administration (Level 200) 2024 - Present

Secetary, ASEDA LANDS AND REAL ESTATE COMPANY Mar - Dec 2024 Skills:

• Customer Service.

• Communication Skills.

• Office Administration.

• Sales Support.

• Computer Literacy.

• Google Workspace (Docs, Sheets, Gmail, Drive).

• Digital Communication Management.

• Internet Research.

• Information Gathering.

• Basic Canva Design.

• Microsoft Office Suite (Word, Excel, PowerPoint) Teacher & Administrative Secretary, DB BAPTIST SCHOOL Delivered structured lessons while maintaining student records, attendance, and academic reports.

Managed front desk operations, prepared official documents, and handled communication with parents and visitors.

Recorded school fees, issued receipts, and maintained accurate financial and administrative records.

2021 - 2024

Salesperson, ALL SHALL PASS PROVISION SHOP

Assisted customers and resolved inquiries, reducing response time by 50% and improving overall customer satisfaction and repeat business.

Maintained accurate sales records, supporting effective inventory control and minimizing losses. Processed cash and MoMo transactions efficiently while implementing upselling strategies that contributed to an increase in daily sales revenue. 2017 - 2021

Nsawam Methodist Junior High School BECE 2015 - 2017

*********@*****.*** Kwabenya GBC Park, Accra +233********* Oyoko Methodist Senior High School WASSCE 2017 - 2020 Certifications:

• Certificate in Montessori Theory and Methodology - Global Montessori Training Institute 2022

• Certificate in Enhancement Program (Teacher In-

Service Training) - SBGGHANA 2023

• Virtual Assistant Certificate - ALX 2024

Awards/Activities: Asistant Prep Prefect(Girls) Oyoko Methodist SHS 2020

Languages:

• English

• Twi

Managed front desk operations and client communication, improving response efficiency and reducing appointment scheduling delays.

Organized and digitized company records, improving document retrieval time by approximately 40%.

Coordinated meetings and daily office logistics, contributing to smoother workflow and increased overall office productivity.

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