Detail-Oriented Office Administrator and Bookkeeper

VICTORIA CONTRERAS

Fairfield, CA *****

707-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented coordinator with 2 years of experience in retail management and customer service, specializing in creating positive customer experiences and training associates. Proven ability to manage operations effectively, ensuring compliance with company guidelines. Strong background in accounts payable and receivable, with ability in Sage 100 and Microsoft Office. Committed to enhancing team performance and operational efficiency in fast-paced environments.

SKILLS

• Office administrative procedures

• Managing office supply inventory

• Accounting

• Microsoft Office

• Data entry

• Customer service

• Accounts Payable/ Receivable

• Sage 100

• Balance Sheet Reconciliation

• Inventory Control

• Account Reconciliation

• POS

• Bank Reconciliation

• Filing

WORK HISTORY

11/2022 to 9/2024

Front End Coordinator TJ Maxx

• Created a positive internal and external customer experience.

• Assigns register, supports and responds to POS coverage need., and coordinate

• Addresses customer concerns and issues promptly, ensuring a positive customer experience

• Takes an active role in training and mentoring Associates on established merchandising and processing principles using proper company resources and tools

• Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines.

11/2021 to 2/2023 Office Administrator/Bookkeeper

Marathon Distributors, LLC

• Accounts Receivable/Payable

• Sage 100 ERP System

• Recorded deposits reconciled monthly bank accounts and tracked expenses.

• Maintained and processed invoices, deposits, and money logs. 12/2018 to 2/2021 Administrative Assistant

Sprouts Farmers Market

• Reconciled cash drawers accounting for errors and resolving discrepancies.

• Processed POS transactions, including checks, cash, and credit purchases or refunds.

• Prepared and given end-of-shift reports.

• Generated and sent invoices based upon established accounts receivable schedules and terms.

• Daily payroll.

• Input/pay vendor invoices that are past due.

5/2018 to 1/2019 Retail Reset Merchandiser

Alliance Retail Service Group

• Changed shelves, racks, and displays to meet new schematic designs.

• Checked for outdated and overripe grocery items and removed from inventory.

• Built fixtures according to plan to effectively display new store merchandise.

• Inspected merchandise for quality and arranged proper display location on floor.

• Reset specific store departments or entire stores and fully set up new stores according to planogram.

5/2014 to 11/2014 Customer Service Representative

Allied Propane Service Inc

• Processed and coordinated Accounts Receivable, Collections and Accounts Payable functions and activities.

• Managed administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing.

• Route forecasting and maintenance and with the scheduling of daily service work, installation, and repairs.

• Maintained an in-depth knowledge of Allied Propane products and services, customer’s accounts and billing processes, new customer information, and various policies and procedures related to product delivery and service. 1/1996 to 01/2013 Head Clerk

Lucky Supermarket

• Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.

• Established and optimized schedules to keep coverage and service in line with forecasted demands.

• Trained team members in successful strategies to meet operational and sales targets.

• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

• Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage.

• Trained new associates on cash register operations including opening, conducting customer transactions, and balancing drawers.

• Opened and closed store independently when needed and prepared nightly bank drop for manager

• Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.

EDUCATION

Associate of Arts: Criminal Justice

University Of Phoenix - Fairfield, CA

Associate of Science: Business Software Applications Heald College - Concord, CA

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