Operations and Service Leader with 10+ Years Experience

Eboni Smith

Chicago, IL 872-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Results-driven operations and customer service leader with 10+ years of experience leading teams, improving workflows, and maintaining high-performance standards in fast-paced environments. Recognized for strong leadership, operational efficiency, and the ability to deliver consistent, high-quality results.

PROFESSIONAL EXPERIENCE

Customer Service Representative (Temporary)

Accord Carton — Chicago, IL Nov 2025 – Mar 2026

Managed high-volume customer interactions while maintaining accuracy and professionalism

Executed large-scale data entry with strong attention to detail and efficiency

Streamlined documentation and filing systems to support daily operations

Contributed to improved workflow organization in a fast-paced office environment

Life Skills Coordinator

Gary Alumni Pathway to Students — Gary, IN Oct 2022 – Jun 2024

Developed and led programs focused on job readiness, financial literacy, and independent living

Improved participant engagement through structured goal-setting and mentorship

Collaborated with families and community partners to support long-term success

Maintained detailed documentation to track progress and outcomes

Life Skills Coordinator Assistant

Boys & Girls Club — Chicago, IL Jan 2023 – Dec 2023

Supported delivery of life-skills and career readiness programs

Mentored youth in developing independence and social skills

Tracked and documented participant development and progress

Assisted in daily operations, scheduling, and program coordination

Dispatch Supervisor

AAA — Chicago, IL Jan 2012 – Dec 2022

Led a high-volume dispatch team, ensuring efficient and timely service coordination

Improved team performance through training, coaching, and accountability

Managed staffing and scheduling to meet operational demands

Resolved complex customer issues, maintaining satisfaction and service quality

EDUCATION

Bachelor of Arts – Fashion Merchandising

International Academy of Design and Technology

CERTIFICATIONS

CPR & First Aid Certified

CORE SKILLS

Operations Management • Customer Service • Team Leadership • Staff Development • Program Coordination • Administrative Support • Data Entry • Documentation & Reporting • Microsoft Office • Google Workspace • Problem Solving • Communication

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