Fire Alarm Tech

Robert Kirkland

Capitol Heights, MD ***** • 202-***-**** • **.********@*****.***

OBJECTIVE

Experienced field technician with 7+ years installing,troubleshooting, and maintaining security systems, smart home devices, and low-voltage infrastructure. Proven ability to diagnose complex technical issues, improve system performance, and deliver high-quality customer service. Skilled in both residential and commercial environments with a strong focus on efficiency, safety, and client satisfaction.

SKILLS & ABILITIES

Low Voltage Systems (CCTV, Alarm, Access

Control)

• • Troubleshooting & Diagnostics

• Hardware & Device Installation • Network & Device Configuration

• Preventive Maintenance • Customer Support & Training

• Inventory Management • Field Service Operations

WORK EXPERIENCE

Service Technician-DTH, 02/2022 to Current

Vivint – Provo, UT

Installing and servicing smart home security systems, including cameras, sensors, and control panels.

•

Diagnosing and resolving technical issues, reducing repeat service calls and improving system reliability.

•

• Educating customers on system functionality, increasing customer satisfaction and retention.

• Training new technicians on installation procedures and safety standards.

• Managing inventory and equipment to ensure efficient job completion. Service Technician, 10/2020 to 02/2022

Akerman LLC – Atlanta, GA

• Serviced and repaired alarm systems, cameras, and control panels

• Troubleshot wiring and connectivity issues across wired and wireless systems

• Installed and configured security applications and devices

• Completed service documentation and ensured compliance with company standards

• Managed guest check-in processes using advanced registration systems. Field Service Technician, 03/2017 to 10/2020

Safe Haven ADT – Arrington, VA

• Installed and maintained residential security systems and surveillance equipment

• Diagnosed electrical and mechanical issues and performed repairs

• Conducted preventive maintenance and system testing

• Delivered high-quality customer service and follow-up support

• Conducted routine maintenance to ensure optimal performance and reliability. EDUCATION

High School Diploma: 01/2001

Phelps High School - Washington, DC

Certifications

CompTIA A+ (In Progress)

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