Security Professional with Loss Prevention Expertise
Resume:
Michelle Crayton
Killeen, TX ***** 254-***-**** ***********@*****.***
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PROFESSIONAL
SUMMARY
Officer with proven experience in enhancing security protocols and conducting thorough investigations. Certified at Level II and III, with 6 years of experience in risk mitigation and safety compliance. Strong emphasis on teamwork and delivering exceptional customer service.
SKILLS Strong work ethic
Effective communication
Customer service excellence
Team collaboration
Self-reliance
Level II & Level III certified
WORK HISTORY LOSS PREVENTION OFFICER 02/2025 to CURRENT JW Marriott Austin, TX
• Completed incident reports and activity logs for accurate, current record
• Conducted daily store walk-throughs to identify potential security risks Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
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Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
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Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
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SAFETY TEAM LEAD 03/2024 to 01/2025
Downtown Austin Alliance Austin, TX
Conducted regular patrols and monitored surveillance systems to ensure security compliance.
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Executed ongoing risk assessments and threat evaluations to maintain safety for employees and visitors.
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Patrolled company premises on foot, fostering a secure environment for all personnel.
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Provided new-employee health and safety orientations and developed materials for presentations.
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Led monthly safety meetings, fostering open dialogue between team members to address emerging concerns proactively.
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DELIVERY DRIVER 01/2022 to 02/2024
Krispy Kreme Austin, TX
M C
Ensured timely, accurate product deliveries to enhance customer satisfaction
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• Loaded and secured items in truck to prevent damage during transport. SOLAR SURVEYOR 02/2022 to 07/2023
RDCL Austin, TX
• Performed field calculations to complete assessments.
• Gathered, organized and modeled data for reports and presentations. Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
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Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
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• Assessed individual survey project needs and planned workflows. SERVER/HOST 06/2021 to 06/2022
Cimmeron Hill Golf and Country Club Georgetown, TX Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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Served food and beverages promptly with focused attention to customer needs.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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• Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
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NIGHT MANAGER 06/2021 to 12/2021
Pecan Park Mobile Homes Austin, TX
Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
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Resolved customer complaints promptly and professionally to maintain satisfaction.
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Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
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Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
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LEVEL II SECURITY OFFICER 12/2019 to 06/2021
Blue Star Security Austin, TX
Acted quickly during emergency situations to reduce opportunity for damage and injury.
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Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
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• Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
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Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
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Screened individuals and prevented passage of prohibited articles into restricted areas.
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Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
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CAKE DECORATOR 05/2019 to 06/2021
Nothing Bundt Cakes Killeen, TX
• Designed specialty cakes for weddings, birthdays, and graduations. Kept work area safe and sanitized by washing utensils, tools, and countertops.
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Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
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Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
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Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
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Decorated Type pastries and cakes using colorful icings and piping techniques.
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Prepared special creams and frostings for cakes and other dessert specialties.
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POSTAL CARRIER 06/2014 to 11/2018
United States Post Office Decatur, GA
Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
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Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
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Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
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Collected mail from letter boxes on specific route both on foot and by vehicle.
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Directly interacted with customers to deliver mail, packages, and ordered goods.
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• Planned and cased mail in sequence of delivery for designated route. EDUCATION Home Inspection
ICA Home Inspection School, Austin, TX
IT
Omnitech Technical Institute, Jonesboro, GA
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