Customer Support

**/**** - **/**** ****** Service Advocate I

Alorica, Humble, TX

Promoted first-contact resolution in a remote setting by actively listening to concerns from members, providers, brokers, and sales agents. Delivered exceptional customer service to address and resolve a variety of issues, including payments, data updates, order placements, PCP changes, and transportation and pharmacy inquiries.

02/2024 - 02/2025 Customer Care

NexRep LLC, Houston

Handled high-pressure situations adeptly, maintaining professionalism while resolving disputes and conflicts. Used software to manage interactions and monitor customer satisfaction. Addressed customer inquiries about products, services, and company details. Resolved customer complaints with empathy, leading to increased loyalty and repeat business. Executed data entry tasks with precision and speed. Improved overall team efficiency through effective communication and collaboration. 01/2024 - 05/2024 Image Review Clerk

Harris County Toll Road Authority, Houston

Reviewed images of vehicles passing through tolls. Enhanced team efficiency through effective communication, collaboration, and time management. Completed data entry tasks with precision and speed. Adhered to established procedures for accurate data entry and processing. Organized, sorted, and verified input data against original documents. Accurately entered data into various computer systems using Microsoft Office Suite. Implemented advanced system software to streamline data entry processes, reducing error rates by 15% over six months. 10/2022 - 12/2022 Member Service Advocate II

Community Health Choice, Houston, TX

Assisted Community Health Choice insurance members by summarizing benefits and payments. Facilitated PCP changes and ensured the accurate updating of information. Maintained strict compliance with HIPAA regulations. 01/2022 - 05/2022 Data Entry Clerk

Boston Scientific Research, Houston

ERICA MYERS

5625 ANTOINE DR, APT 702

HOUSTON, TX 77091

Phone: 832-***-****

Email: *****.*******@*****.***

Objective

I am pursuing a career in customer service, where my 12 months of experience in high-pressure customer care, adept conflict resolution, data entry precision, and team collaboration make me an ideal candidate for delivering exceptional customer interactions and driving loyalty. Ability Summary

Results-oriented professional with a strong background in customer care, data entry, and customer service. Skilled in managing high-pressure situations, enhancing team efficiency, and ensuring customer satisfaction. Proficient in Microsoft Office Suite and advanced system software, with a proven ability to streamline processes and reduce error rates. Experienced in utilities and healthcare support, with a commitment to professional development and continuous learning. Holds an AAS degree in Computer Networking and additional education in Customer Service. Employment History

Data Entry Clerk Boston Scientific Research January 2022 - May 2022, Houston, Texas Executed data entry tasks with precision and efficiency. Followed established procedures for accurate data entry and processing. Organized, sorted, and verified input data against original documents. Entered data accurately into various computer systems using Microsoft Office Suite. Conducted thorough research to address member inquiries, maintaining a professional demeanor. 11/2016 - 06/2020 Customer Service Representative I Iqor, Houston, TX

Delivered outstanding customer service to clients requiring electricity or gas utilities, managing move-in and move-out procedures, transfers, payments, and emergency outages.

AAS in Computer Networking

Associate's Degree

Lonestar Community College, Humble, TX

Customer Service Representative

1 Year at College or a Technical or Vocational School Houston Community College, Houston, TX

Graduated from an 80-hour Customer Service Certificate program at Houston Community College. Acquired skills to provide exceptional customer care through: - Active listening - Empathy - De- escalation techniques - Effective first-contact resolutions With over 25 years of experience assisting clients across diverse companies and systems, I also have significant experience in remote work, even before the pandemic.

GED

High School Equivalency Diploma

Houston Community College, Houston, Te

Pursuing remote positions complete home office and internet requirements. Actively searching for work available to begin immediately.

Education History

Honors & Activities

Dean"s List at Lonestar Community College

Additional Information

Searchable Items

Desired Occupation

Customer Service Representatives

Desired Salary

ANY/NEGOTIABLE

Desired Job Location

Texas

Desired Job Type

Days : Mon, Tue, Wed, Thu, Fri Shifts : Day Employment Type : Regular Full or Part Time : FT Willing to Travel : Yes Willing to Relocate : No Willing to Telecommute : Yes Drivers License

Class C - Standard Drivers License

Security Clearance

No Clearance

Job Skills

47 skill(s)

Tools and Technology

120 Technology 41 Tools

Typing Speed

40 + wpm

Language/Proficiency

English / Very Well

Other / Well

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