Multi-Skilled Customer Service Leader
Resume:
ANTHONY KEMP
**** ******** *** ******* ****
Snellville, Georgia 30039
*********@*****.***
OBJECTIVE
To obtain a challenging position that will allow me to utilize my experience and comprehensive knowledge of customer
service with a reputable organization, which continually provides training and growth for their Managers. SUMMARY OF QUALIFICATIONS
● Customer Service
● Experienced Dock Technician
● Notary
● Multi-task & effective time management skills
● Meet/exceed sales goals
UPS, Atlanta, GA
General Laborer Truck Loader/Unloader
• Quality Loading of Trucks
• Ensure shipper operational procedures are followed
• Accurately read and load packages
• Proper Time Management of loading trucks
• Accurately execute loading/unloading trucks
● Excellent Communication Skills
● Microsoft Trained
● Work with little or no supervision
● Train & supervise staff
● Basic Computer Navigation Skills
PROFESSIONAL EXPERIENCE
April 2008 – Present
• Performed pick-off which is to accurately deliver packages to the proper loads
• Circulate proper loading procedures
Decatur First Bank, Decatur, GA
Customer Service Specialist
• Managed a staff of people
May 2003 – December 2008
• Trained staff on all functions and effective sales of the in-store division
• Set and directed staff on accomplishing and successfully surpassing sales goals
• Developed and implemented marketing and promotions to increase the branch overall productivity
• Educated clients on banking materials
• Consistently trained on products and regulatory changes
• Provide notary service
• Provide exceptional customer service
Associated Credit Union, Norcross, GA
Loan Processor
• Reviewed and process all loan applications
• Preformed and overseen all teller transaction
• Open and close accounts
• Provided educational seminars on the credit union products
• Excellent customer service
• Provided notary service
February 2001 – May 2003
Anthony Kemp
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SunTrust Bank, Decatur, GA
Financial Service Representative III
March 1998 – February 2001
• Assisted Management with the overall daily operations and staff of the branch
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