Executive Assistant with Strong Calendar & Coordination Skills

Sharon Verner

******.**********@*****.*** **** Surrey Square Lane, T1, District Heights,20747, MD

OBJECTIVE

Dynamic and detail-oriented professional excitedly seeking an Executive Assistant role to leverage exceptional calendar management and event coordination skills. Proven track record in supporting executive-level operations makes for an ideal fit in fast-paced environments requiring proactive problem-solving and effective communication. WORK EXPERIENCE

Midtown Group Washington, DC

Medicaid Provider Services Call Center Rep Sep 2025

• Receive inbound contacts using the contact center platform, respond to general customer questions, provide consultancy using insurance and healthcare expertise available in the knowledgebase, and escalate to appropriate staff as needed.

• Handle and process contacts in a manner that ensures that service level targets are exceeded.

• Process requests and document contacts, including updates to account history with results of the interaction to include proper documentation. This is critical, as this case history is referenced by CRSs and supervisors to understand what has taken place to date and how to best resolve an issue or progress a case.

• Interface with team members, management, and customers to resolve customer service issues.

• Review and recommend modifications to procedures and workflow, as needed, to ensure efficient and effective processing of transactions.

• Conduct outbound customer contacts in response to customer direction or other business needs.

• Attend twice-weekly pre-shift meetings, generally on Mondays and Thursdays, to hear important information from supervisors, to participate in interactive Q&A, etc.

• Follow contact center scripts, properly verify callers, gain appropriate permissions to disclose information or assist, and fully document each and every contact

National Institute of Mental Health/National Institutes of Health Bethesda, MD (Hybrid-Remote) Executive Assistant Jul 2024 - Jan 2025

• Provide administrative support to C-level executive Senior Leadership Team (SLT) members and their corresponding departments ensuring seamless scheduling and adherence to priorities. serve as a representative of the assigned function by effectively managing telephone calls and/or visitors and ensuring a consistent experience for all guests of the department or facility

• Manage complex calendar(s) as assigned and ensure adherence to scheduled appointments; specifically responsible for the intake, prioritization and scheduling of new meeting requests, as well as supporting on-time transition between meetings or appointments

• Coordinate travel on behalf of C-level executive leaders and team members and ensure the appropriate lodging, car service and/or other necessary accommodations are secured; may be responsible for contracting with vendors to secure facilities and/or negotiate rates in the best interest of National Institutes of Mental health C-level executive team.

• Coordinate large team meetings and/or conferences that may extend beyond immediate department support; ensure facilities, technology and materials or handouts are adequately prepared and distributed

• Document, maintain and enforce policies and procedures in support of department leadership or business operations; serve as initial point of contact within the department for guidance, approval or routing to the appropriate parties on policies/ procedures that are administrative in nature

• Support department with general office duties and special projects, including but not limited to preparing presentations, meeting materials, onboarding/offboarding activities, coordinating print, administering the recognition program, ordering supplies, maintaining records and/or coordinating site events

• Capture and distribute meeting minutes at leadership or other management or committee meetings

• Works independently and within a team on special, nonrecurring or ongoing projects at the discretion of assigned SLT member; plan and coordinate presentations, disseminate information, follow up with cross-functional participants, design and deliver general correspondences, memos, charts, tables, graphs etc and proofread/edit copy for spelling, grammar and formatting inconsistencies; may be accountable for accuracy and clarity of final copy. Axle Informatics/ARPA-H Remote

Travel Ambassador Jul 2023 - Apr 2024

• Plan, book, and manage end-to-end travel (air, hotel, ground transportation, visas, itineraries).

• * Coordinate high-volume, last-minute, and complex international travel arrangements.

• * Develop detailed travel itineraries aligned with executive schedules and mission priorities.

• * Ensure compliance with the Federal Travel Regulation (FTR) and agency-specific policies.

• * Review and approve travel authorizations and vouchers in systems such as ConcurGov or E2 Solutions.

• * Advise travelers on per diem rates, allowable expenses, and reimbursement procedures.

• * Provide white-glove travel support for senior executives and leadership teams.

• * Anticipate needs, resolve disruptions, and adjust travel plans in real time.

• * Coordinate travel for high-level meetings, conferences, and interagency engagements.

• * Monitor travel budgets and reconcile expenses.

• * Track obligations and expenditures in coordination with finance teams.

• * Identify cost-saving opportunities while maintaining mission readiness. Walter Reed Army Institute of Reseach Silver spring, MD Administrative Assistant Mar 2019 - May 2019

• Coordinated and managed daily administrative operations, ensuring efficient workflow and communication within the department.

• Scheduled and organized meetings, appointments, and travel arrangements for senior management, optimizing time management and resource allocation.

• Prepared and maintained comprehensive records, reports, and correspondence, ensuring accuracy and confidentiality of sensitive information.

• Assisted in the preparation and distribution of internal communications, enhancing departmental transparency and collaboration.

• Supported the procurement and inventory management of office supplies, maintaining budgetary constraints and ensuring resource availability.

• Facilitated the onboarding process for new employees, providing orientation and training on administrative procedures and policies.

• Acted as a liaison between staff and management, resolving administrative issues and enhancing workplace efficiency.

• Implemented and maintained electronic filing systems, improving document retrieval and reducing paper usage. National Institutes of health Bethesda, MD

Program Support Specialist Nov 2012 - Mar 2019

• Managed administrative functions for a team of Principal Investigators and staff, optimizing office operations by efficiently handling communications, coordinating meetings, and maintaining records.

• Coordinated travel arrangements, ensuring compliance with policies and efficiently processing expense reimbursements.

• Facilitated logistics for meetings and conferences, including site selection, vendor coordination, and audiovisual setup, while adhering to budget constraints.

EDUCATION

Ultimate Medical Academy

Associate, Medical Administrative Assistant

Washington, DC

Theodore Roosevelt SHS

High School

Washington, DC

Jun 1988

Applied Career Training

Certificate, Medical Office Administration

Rosslyn, VA

Dec 1998

CERTIFICATIONS

Project Management Professional 2023

SKILLS

Project Management • Google Suite • Customer Service • Clerical Experience • Office Management • Medical Records

• LMS • Procurement • Windows • Medical Terminology • Slack • Process Improvement • Data Analysis • Team Leadership • Expense Reconciliation • Meeting Coordination • Travel Planning • Scheduling • Concur • SharePoint • MS Office • Calendaring • Knowledge of Federal Travel Regulation • Executive Level Support • Calendar Management

• Microsoft Office Proficiency • Event Coordination • Attention to Detail • Time Management • Communication Skills • Problem-Solving • Discretion and Confidentiality • Adaptability CUSTOM SECTION

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