Administrative Support Specialist (Remote)

CARMEN FLORENTINO

Bronx, NY, *****

***********@*****.*** / 347-***-****

SUMMARY

My objective is to obtain a position in a office environment to enhance and utilize my skills that are valued and can benefit the organization.

SKILLS

Microsoft Office: Word, Excel, Access, PowerPoint

QuickBooks

Web Studio 4.0

Machine Transcription and Dictation

Keyboarding (type 35wpm)

Communication Skills: Bilingual English and Spanish Work from home

Management

Customer service

Sales Promotion

Handling Escalations

Complaint resolution

Technical Support

Quality Assurance

Problem-Solving

Sales expertise

Proficient in [Software]

EXPERIENCE

Customer Service Manager / Bank of America - New York 01/2022 - 08/2024 Ensured prompt resolution of customers' inquiries via phone, email or chat support channels. Conducted regular training sessions for staff on new products, services, and customer service techniques. Created reports on customer feedback, complaints, and suggestions for management review. Work Study / Global Business Institute - New York, NY 01/2012 Tutored students in basic studies in Microsoft programs Assisted teachers in classes

Paper work ( copies, fax, etc)

Child Counselor / YMCA - New York, NY 01/2007

Maintained a safe environment

Observed and monitored children

Communicated with parents or guardians about their daily activities, behaviors and related issues. Cashier / Trade Fair SuperMarket - New York, NY 01/2005 Received payment by cash, credit cards, vouchers, or automatic debts Issue receipts, refunds, credit, or change due to customers Processed merchandise returns and exchanges.

Secretary / St. Johns University - New York, NY 01/2004 Answered telephones, directed calls, and took messages CF

Compile, copy, sort, and file, records of office activities typed, formatted, proofread data, and other information, such as records or reports

Reviewed files, records, and other documents to obtain information to respond to requests Communicate with employees and other individuals to answer questions or explain information, take orders, and call backs.

EDUCATION AND TRAINING

Computer Specialist with Internship 01/2012

Global Business Institute - New York, NY

REFERENCES

Available upon request

TRAINING

TPEP Teen Peer Education Program, New York, NY, Educating peers on STD's, domestic violence, bullying, drugs, gang violence, and teen pregnancy.

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