Customer service, account manager,. territory Manager, data entry

TERESSA HOUSTON, CARRADA TX

281-***-**** **************@*****.***

OBJECTIVE

EXPERIENCE

American Express (2020 Companies)

March 2024- March 2025

Managed an assigned territory by building and maintaining strong relationships with merchants accepting the client’s credit services

Conducted high-volume in-store visits (up to 35 retailers per day), spending approximately 50% of each workday on-site to drive merchant engagement

Educated merchants on product value, addressed objections, and increased awareness and adoption of the client’s line of credit services

Placed and maintained interior and exterior point-of-purchase (POP) signage to improve visibility and customer usage

Traveled extensively within the territory, including long-distance visits and attendance at major markets and product launch events

Audited competitive products, promotions, and merchandising while capturing and reporting merchant feedback

Met or exceeded weekly and quarterly visit goals through effective scheduling, documentation, and timely reporting to Retail Operations

Samsung Experience Consultant (2020 Companies)

August 2023-January 2024

Courteously welcome customers, offer assistance and drive sales and brand awareness inside of Best Buy focusing on selling Samsung wireless and wearables products at the Samsung Experience store kiosk

Maintain a professional interaction with customers, fellow employees and Samsung management/staff

Meet or exceed personal sales goals on a monthly basis Direct customers by escorting them to displays; access needs and suggest products to fit those needs

Advise customers by providing information on products and services, accurately document and report sales

Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Established strong, transparent and professional rapport with all leadership within Best Buy and the client Samsung Leadership

Successfully negotiate new real estate to bring more focus and attention around promotional devices

Dedicated professional with a background in managing complex retail audits and district- level reporting. Expert in navigating multiple digital platforms simultaneously to provide real- time, accurate information. Looking to transition into the data entry industry by utilizing strong time-management skills and an uncompromising commitment to meeting high- productivity quotas and data quality standards.

OnePlus Field Account Manager (Mosaic North America) August 2021- December 2022

Program Launch: Key member of the 8-person pilot team that successfully launched the OnePlus program, leading to a nationwide expansion.

Retail Partnerships: Built strong, trusted relationships with leadership at T-Mobile, Best Buy, and Metro by T-Mobile.

Training & Advocacy: Led product training and "Lunch and Learns" for store teams to drive brand awareness and sales.

Event Management: Organized weekly sales events and creative store contests to increase customer engagement and team morale.

Operational Excellence: Managed in-store merchandising and live demo devices to ensure a premium hands-on customer experience.

TracFone/DSM (Market Source)

May 2018-May 2019

Multi-Unit Leadership: Oversaw sales operations and brand representation across 15+ national retail locations throughout South Central Texas (Waco to Beaumont). Talent Management: Managed a team of 15–18 sales representatives, handling the full employee lifecycle including recruitment, onboarding, payroll, and performance appraisals. Executive Reporting: Compiled extensive weekly data recaps and presented quarterly market reviews to senior leadership and client stakeholders. Operational Excellence: Directed all field activities related to loss prevention, risk management, and staffing schedules to ensure peak operational efficiency. Adaptive Coaching: Tailored training and mentorship strategies to individual learning styles, fostering a collaborative and high-performing team culture. Market Development Representative ZTE (MarketSource) November 2017 – May 2018

High-Volume Training Operations: Orchestrated and delivered technical product training to a minimum of 280 retail associates per month across all major carrier partners, ensuring 100% brand competency.

Strategic Territory Influence: Cultivated deep-rooted relationships with Store and Area Sales Managers to secure high-visibility "real estate" placements and prime endcap positioning for ZTE devices.

District Advocacy: Leveraged professional rapport to gain exclusive invitations to store and district- level events, serving as the primary Subject Matter Expert (SME) for the ZTE product ecosystem. Talent Onboarding & Development: Spearheaded the comprehensive onboarding process for new hires, providing mentorship on brand standards, sales techniques, and carrier-specific compliance. Data-Driven Operations: Managed territory scheduling and labor hours with high proficiency; utilized complex data reports to provide weekly performance recaps and actionable market intelligence to leadership.

Account Sales Representative T-Mobile (MarketSource) September 2016 – November 2017

Market Share Growth: Cultivated and maintained strategic partnerships with Wireless Advocate teams at all levels to secure long-term commitment to brand growth and market share expansion. Product & Plan Expertise: Acted as the primary Subject Matter Expert (SME) for the entire T-Mobile portfolio, including legacy and current postpaid plans, promotions, and hardware ecosystems. Training & Coaching: Led comprehensive coaching sessions for retail partners, focusing on sales techniques, promotional alignment, and device troubleshooting to improve closing ratios. Conflict Resolution & Escalations: Researched and resolved high-level customer and partner escalations by leveraging internal resources to provide professional, timely solutions. Operational Management: Directed all territory administrative tasks, including managing weekly labor hours, analyzing sales data, and monitoring quota attainment to ensure regional goals were met.

Talent Development: Spearheaded the onboarding and mentoring of new hires, providing the foundational training and field support necessary for rapid peak performance. Experience Sales Representative T-Mobile (MarketSource) April 2015 – September 2016

Strategic Partnerships: Built strong, collaborative relationships with store management to align on sales goals and operational priorities.

Negotiation & Placement: Successfully negotiated for premium product placement and expanded floor

"real estate," increasing brand visibility.

Price Optimization: Leveraged partner relationships to advocate for and secure price drops on key prepaid models, driving higher sales volume.

Prepaid Specialist: Expertly matched customers with T-Mobile and Walmart Family Mobile prepaid plans, managing the end-to-end activation process.

Team Coaching: Trained retail associates on plan benefits, promotional changes, and effective consultative selling techniques.

Performance Excellence: Consistently met and exceeded monthly quotas for prepaid activations and device protection plans.

Remote Sales & Support Specialist Best Buy (APAC) October 2013 – February 2014

Virtual Territory Management: Orchestrated sales and support operations within a high-volume remote call center environment, leveraging digital communication platforms to engage customers across various regions.

Complex Issue Resolution: Acted as a remote subject matter expert for Home Theater and Appliances, resolving technical inquiries and troubleshooting product issues via phone and web-based support tools. Remote Negotiation & Conversion: Successfully negotiated sales and service plans in a virtual setting, utilizing persuasive communication to close high-value transactions and meet aggressive monthly revenue quotas.

Digital Relationship Building: Established and maintained strong rapport with remote store leadership and vendor partners to ensure seamless inventory coordination and promotional alignment. Cross-Platform Proficiency: Demonstrated high technical aptitude by navigating multiple CRM systems and virtual databases simultaneously to provide accurate, real-time product information to customers. Independent Performance Excellence: Consistently exceeded productivity and quality assurance metrics with minimal supervision, demonstrating strong self-motivation and time-management skills in a home- based office.

Store Remodel & Merchandising Specialist Walmart May 2009 – September 2009

Blueprint Execution: Interpreted architectural blueprints to accurately position fixtures and department inventory during a large-scale store reconfiguration. Modular Management: Set and analyzed department modulars to correct layout issues and optimize the customer shopping flow.

Operational Auditing: Conducted regular audits to ensure all departments met corporate merchandising and safety standards.

Self-Directed Work: Managed complex project timelines with minimal supervision, demonstrating strong attention to detail and reliability.

Cross-Functional Support: Provided high-volume customer service and managed POS transactions as a cross-trained cashier in multiple departments.

Skills & Certifications

Software & Remote Tools: Proficient in Google Workspace (Sheets, Docs, Forms), Microsoft Office

(Excel, PowerPoint), and Salesforce CRM.

Business Operations: Experienced in Concur (Expense Management), Kronos (Workforce Management), and project execution.

Leadership Development: Graduate of the MarketSource Impact Mentorship Program and Mosaic Field Leadership training.

Core Competencies: Strategic Partnership Building, High-Volume Training, Remote Territory Management, and Sales Data Analysis.

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