Office Manager & Customer Service Specialist
Resume:
Debra Lee
*********@*****.***
Apache Junction, Az
85120
Summary
Reliable and responsible Office Manager and Clerical Services, who quickly learns and master's new concepts and skills. Passionate with proper training employees for office experiences. Skills
Communication Skills, Organizational Skills, Administrative Experience, Customer Service, Microsoft PowerPoint, Microsoft Excel, Microsoft Office, Expertise training skills Experience
Collection Specialist
One Main Financial • Tempe, AZ
08/2024 – Present
Assist customers with all financial servicing needs through both inbound and outbound contact. They provide consultative solutions for repayment of loans, improving the customer’s financial outlook. To recover as much of the overdue debt as possible while maintaining good customer relations and following legal and ethical collection practices.
Customer Service Representative
Verdegard LLC • Tempe, AZ
01/2024 – 08/2024
Advanta Department, Assist the providers with intakes and customer service claims, provide all information verbally.
Expert Trainer, train employees for customer service representative claims. Serve as dedicated representative with existing clients. Assist the client in claim related needs determining coverage, understanding policy language, educating while processing the claims after reviewing information. Actively participated in company meetings and meetings with clients
Customer Service Representative
HMA/Hawaii Mainland Administrators • Tempe, AZ
01/2023 - 12/2023
Serve as the dedicated customer service representative for existing clients. Assist the clients in claim related needs: determining coverage, understanding policy language, educating around the claims process, participating in claims reviews. Communicate with providers and members about claims, insurance policy, with verbal information. Customer Service/Collections
Lendmark Financial • Tempe, Az
09/2022 - 01/2023
Provide customer service for personal, debt consolidation and auto loans transactions daily. Received applications from online and local branch walk ins. Call customers daily to retrieve payments in Collections. Associate Fraud and Claims Operations Representative Strategic Staffing Solutions/Wells Fargo • Tempe, AZ 03/2022 - 07/2022
Support and capture all pertinent information from customers about their claims. Conduct research and provide updates on the status of new and existing claims. Identify opportunities to improve customer experience after thorough research of complex account activity and take appropriate actions to handle the claim.
Customer Service Representative
Transperfect Connect/Bayless Integrated Healthcare • Tempe, AZ 03/2022 - 03/2022
Provide Health care for medical, Psychiatrist, & Physical Therapy. Provide healthcare for primary care, emotional, behavior health, addiction treatment and for lighthouse Youth Programs and Virtual care for youth.
Provide integrated Health Centers where make virtual and in person office appointment. Customer Service Representative
Transperfect Connect • Tempe, AZ
05/2021 - 03/2022
Assist customers requests a claim form to submit settlements. Assisting with questions and concerns about the settlement. Follow upon on status for all claims files with deadline and refunds. Customer Service Representative
Conduent • Tempe, AZ
11/2020 - 05/2021
Assist customer to set up new accounts and update documents for insurance. Assist customer to reset passcode on account.
Explain for Eligibility setting up new accounts.
Sales Associate
Macy's Incorporation • Chandler, AZ
09/2020 - 11/2020
Computed sales prices, total purchase and processed payments. Explained information about the quality, value and style of products to influence customer buying decisions. Assist customers with purchase decisions and making other products available. Education
Business Administration
Milwaukee Area Technical College • Milwaukee, WI
Activities and Honors
Mary Kay Independent Beauty Consultant, Holy Redeemer Credit Union Board Member, Holy Redeemer Institutional Church of God In Christ, Deaconess Missionary Certificate and License. Born Twice Ministry Church of God In Christ, First Lady, Office Secretary
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