Document Control & LMS Specialist - Agile & SAP Expert

KAREN PAGE-ROSS

Fremont, CA 510-***-**** *************@*****.*** linkedin.com/in/karen-page-ross-a3954618

Over 15 years of expertise in document control and administrative support, adept at implementing engineering initiatives and managing complex LMS systems. Recognized for exceptional organizational and detail-oriented skills, fostering seamless collaboration with R&D, Quality, and Manufacturing teams.

Proficient in Agile and SAP solutions, driving efficiency in document management and personnel training. Dedicated to proactive and continuous improvement in strengthening calibrations, collaborating with teams, enhancing document control processes, and contributing to successful operational outcomes.

CORE EXPERTISE

• Change Management • Agile Project Lifecycle Management • Calibrations Coordination

• Data & Business Analysis • Learning Management Systems (LMS) • Process Improvements

• Document Control & Management • Risk Assessments & Management • Stakeholder Engagement

PROFESSIONAL EXPERIENCE

MEDTRONIC SANTA CLARA, CA

Took on progressive roles with this global healthcare and medical device leader, advancing from a Document Control Specialist role to support senior-level system, change, calibration, and analytical functions.

CALIBRATIONS COORDINATOR 3/2021 – 7/2025

Recognized by auditors and senior leaders, including the Quality Manager and R&D Manager for providing valuable Audit Backroom support, gathering documents to contribute to an Excellent audit rating for the Calibrations Department.

SENIOR DOCUMENT CONTROL SPECIALIST & ECO ANALYST 6/2019 – 7/2025

Served as a Change Analyst, supporting 40+ employees with change order processing, reducing turnaround times from 2 weeks to <5 days.

Analyzed and aligned engineering change orders with Agile and SAP changes, streamlining project outcomes while providing assistance to 3 divisions.

Transformed document management, enabling a 7X increase in accessibility by transitioning from Excel spreadsheets to the SharePoint platform.

LMS ADMINISTRATOR 5/2015 – 7/2025

Coordinated training in the Cornerstone LMS for ~100 employees site-wide, providing day-to-day HR, operations, and technical support to optimize LMS reliability.

Executed a 3-year rollout of the new LMS curriculum across multiple divisions, delivering 15-20% adoption growth YOY.

DOCUMENT CONTROL SPECIALIST 2/2012 – 6/2019

Ensured timely responses to document requests from R&D, Quality, and Manufacturing Engineers while ensuring standardized, accurate, and quality documentation.

PRIOR ROLES

Administrative Assistant • Source Select Incorporated – Fremont, CA Oversaw the CEO’s calendar, including travel itineraries, meetings, and appointments while supporting customer service, HR, and operations functions.

Document Control Specialist & Buyer • Advanced Medical Optics – Santa Clara, CA Managed ECO assignments and part numbers, conducting thorough reviews before processing purchase orders, quotations, and order entries for greater efficiency.

PROFESSIONAL DEVELOPMENT

Legal Aspects of Purchasing - Nahabit and Associates, Incorporated

Contracts: Reading Writing & Negotiating - Nahabit and Associates, Incorporated

Technical Writing, ISO 9001:2000 Internal Auditing - Peak Consulting Group

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