Certified Medical Administrative Assistant with Healthcare Focus
Resume:
Gabrielle McKinney
Certified Medical Administrative Assistant
***********@*****.***
Tomball, Tx 77375
OVERVIEW Certified Medical Administrative Assistant with a strong foundation in healthcare administration and patient care. Equipped with excellent organizational skills, attention to detail, and a comprehensive understanding of medical office procedures, billing, and scheduling. Adept at managing patient records, coordinating appointments, supporting clinical teams. I am looking to leverage my certification and passion for healthcare to provide efficient administrative support and enhance patient experience in a dynamic medical environment.
EXPERIENCE The Landing
at Augusta
Woods –
Spring TX
10/2024 - Current Resident Aide
• Assisted residents with daily living activities, including bathing/showering, dressing, and meal preparation, ensuring their comfort and well-being.
• Managed medication schedules and coordinated with healthcare professionals to maintain accurate medical records and ensure timely treatments.
• Developed and implemented activity programs tailored to residents’ interests and needs, enhancing their quality of life.
• Supervised and trained new aides, providing guidance on best practices and ensuring adherence to healthcare protocols.
• Coordinated with multidisciplinary teams to plan and execute resident care plans, promoting a holistic approach to resident health.
• Organized and managed special events and activities, such as holiday celebrations and social gatherings, fostering a sense of community.
• Conducted regular safety audits and maintenance checks, ensuring a safe and hazard-free environment for residents.
• Led a project to improve resident meal service, resulting in a 20% increase in resident satisfaction scores.
• Quickly summarize complex information with bullet points, compelling data, or even interesting facts.
• Utilized project management tools to track and report on progress of various initiatives, ensuring timely completion and adherence to budget constraints.
• Facilitated communication between residents, families, and staff, addressing concerns and resolving issues promptly to maintain a positive living environment.
The Reunion
Court Of
The
Woodlands
– Woodlands
TX
12/2023 - Current Resident Aide
• Assisted residents with daily living activities, including bathing, dressing, and meal preparation, ensuring their comfort and well-being.
• Managed medication schedules and coordinated with healthcare professionals to maintain accurate medical records and ensure timely treatments.
• Developed and implemented activity programs tailored to residents’ interests and needs, enhancing their quality of life.
• Supervised and trained new aides, providing guidance on best practices and ensuring adherence to healthcare protocols.
• Coordinated with multidisciplinary teams to plan and execute resident care plans, promoting a holistic approach to resident health.
• Led a project to improve resident meal service, resulting in a 20% increase in resident satisfaction scores.
• Organized and managed special events and activities, such as holiday celebrations and social gatherings, fostering a sense of community.
• Conducted regular safety audits and maintenance checks, ensuring a safe and hazard-free environment for residents.
• Utilized project management tools to track and report on progress of various initiatives, ensuring timely completion and adherence to budget constraints.
• Facilitated communication between residents, families, and staff, addressing concerns and resolving issues promptly to maintain a positive living environment.
Ceder Ridge
– Lebanon IL
01/2023 - 12/2023 Receptionist (Customer
Service)
• Greeted and welcomed visitors, providing a friendly and professional first impression of the organization.
• Answered and directed phone calls, taking messages and handling inquiries promptly and efficiently.
• Managed appointment schedules for multiple staff members, coordinating meetings and maintaining
calendars.
• Handled incoming and outgoing mail, including sorting, distributing, and preparing packages for shipment.
• Maintained a clean and organized reception area, ensuring it is presentable and stocked with necessary supplies.
• Assisted with administrative tasks such as data entry, filing, and managing office supplies inventory.
• Processed and documented visitor sign-ins, ensuring security protocols were followed.
• Supported HR and administrative departments with tasks such as onboarding new employees and organizing office events.
• Utilized office software and equipment, including copiers, printers, and multi-line phone systems, to streamline daily operations.
• Provided exceptional customer service, resolving issues and addressing concerns in a timely and courteous
manner.
• Coordinated with various departments to ensure smooth communication and efficient workflow throughout the office.
• Assisted in preparing reports, presentations, and correspondence, maintaining accuracy and attention to detail.
EDUCATION Penn Foster High School
2018 - 2021 General Education
• High School Diploma
Penn Foster College
04/2024-
12/2024
Certified Medical Administrative Assistant (CMAA)
SKILLS • Medical office administrative
• Patient scheduling & coordination
• Medical Billing & coding
• Healthcare documentation & record management
• Customer service & patient relations
• Knowledge of HIPPA & confidentiality
• Communication & interpersonal skills
• Time management & multitasking
• CPR
• OSHA
Contact this candidate