Administrative Support & Receptionist Professional
Resume:
Dorothy C. Henne
*******@*****.***
Weatherly Inn Alzheimer Center Receptionist/Admin Asst
Mission Healthcare Admissions Coordinator
Providence Marianwood Rehabilitation Center Receptionist/Bookkeeper
H&R Block Tax Professional, Receptionist (Seasonal Position)
King County Election Center Clerical Worker
Kohl’s Department Store Customer Service Associate
The Boeing Company System Engineer
Jacobs Engineering/Sverdrup Technology System/Software Engineer
Eugene R. Celano, M.D. Medical Secretary
H&R Block (Feb 2026 – April 2026, Jan 2014 – April 2017) Seasonal position, 2026 – Receptionist, 2017- Tax Pro) Receptionist - Registered clients, processed appointments (on-line and by telephone), scanned documents used to prepare tax returns, processed payments for tax preparation. Tax Pro -- Prepared tax returns for individuals and small companies. Provided tax planning information and assisted clients in filing reports to remedy tax identity theft.
Weatherly Inn Alzheimer Center, Receptionist/Adm Assistant (2022 -2025) – Managed multiline phone, greeted and directed visitors and vendors, prepared spreadsheets for accounts payable items, prepared paperwork for new admissions, processed outgoing mail and packages, distributed incoming mail, assisted with serving during holiday events (Mother’s Day, Father’s Day, Thanksgiving, Christmas), prepared employee and resident handbooks, assisted in preparation of materials for craft activities, and maintained power of attorney database.
Mission Healthcare (2021 – 2022) -- Duties include analysis of referrals from multiple hospitals to ascertain admission viability, verification of insurance coverage using multiple healthcare websites/provider portals and insurance verification portals (Availity, Myability, Provider1, Optum, Navi, Epic, Aida, and PCC). I am proficient in medical terminology and HIPAA. Prepared admission handbooks for all new patients.
Providence Marianwood Rehabilitation Center (2017 – 2020) – Duties include managing multi-line phone, greeting and registering visitors and vendors, creation of new patient charts, filing paperwork, management of transportation for medical appointments for residents, management of Resident Trust accounts (deposits and withdrawals), verification of insurance coverage, creation of admission packets, ordering office supplies, processing Marianwood Foundation contributions, distribution of mail, processing invoices for payment, maintenance of lobby coffee bar, and management of conference rooms and managers’ calendars.
H&R Block (Feb 2026 – April 2026, Jan 2014 – April 2017) Seasonal position, 2026 – Receptionist, 2017- Tax Pro) Prepared tax returns for individuals and small companies. Provided tax planning information and assisted clients in filing reports to remedy tax identity theft.
Election Center Worker for King County – Temporary, Seasonal Position (Multiple elections over 4 years) – Provided clerical support during several elections. Primarily worked in the signature verification group with occasional assignments in the ballot duplication group.
Kohl’s -- Customer Service Associate (2010 – 2012) – Customer Service -- Processed returns and refunds, balanced cash drawers at closing, and collected account payments.
The Boeing Company -- System Engineer (2004 – 2010) -- Defined and interpreted requirements for various aircraft programs including AWACS, P8, Peace Eagle, and proprietary programs. Acted as primary interface to P8 Navy customer (Pax River) to obtain air worthiness certification for P8. Provided system engineering support for various proposal efforts including generation of System Engineering Management Plans (SEMPs) and specifications. Generated test cases and implemented tests for Peace Eagle software. Retired from Boeing in 2010.
Jacobs Engineering/Sverdrup Technology -- System/Software Engineer (1986 – 2004) -- Defined and interpreted requirements for various weapons’ programs at Eglin Air Force Base, managed a team of seven engineers who provided engineering support for the ALIC/HARM program and various proprietary programs. Defined requirements for the Miniature Air-Launched Decoy (MALD) program and generated system engineering and software engineering RFP data. Provided technical evaluation of proposals for contract award in the areas of mission planning, software, and systems engineering. Defined and implemented requirements for mission planning software for JAASM. Moved to Washington to be closer to adult son after sudden death of husband.
Eugene R. Celano, M.D. – Medical Secretary (1979 – 1986) – Filed medical insurance claims, posted surgery charges, processed billing statements, processed operative reports, resolved issues with medical insurance claims, processed payroll checks for staff, ordered supplies, filled in as receptionist as needed, worked collection issues for accounts. I received Computer Science degree and moved to engineering position.
Education and Licenses:
M.S., Computer Science/Software Engineering Current CPR Certification
B.S., Computer Science Current Food Handlers Certificate
Multiple Business Courses (Accounting, Economics, Etc.)
Proficient Microsoft Office, Google Docs & EPIC
HIPAA
Current CPR Certification Education and Licenses:
M.S., Computer Science/Software Engineering Proficient in Microsoft Office Previous Top Secret (SBI) Secur
B.S., Computer Science Previous Florida Real Estate License
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