Virtual Assistant - Detail-Oriented Administrative Expert

Krystle Suesbury

*** ******* *** ** ***************@*****.*** 202-***-****

Professional Experience

Administrative Leasing Assistant

Career Strategies at Crystal House Apartments

Arlington,VA Aug 24- Jan 25

● Collaborated with maintenance team to address tenant repair requests promptly and efficiently

● Maintained accurate records of tenant information, lease agreements, and rent payments using property management software

● Provided excellent customer service by addressing tenant concerns or complaints professionally and resolving issues effectively

● Conducted market research to stay informed about rental rates in the area Resident Services Coordinator

InterSolutions, LLC at The Woodner Apartments

Washington, DC Sept 21- Mar 22

● Assisted residents with all issues promptly and the utmost importance

● Collaborated with all department managers with unit turn over process

● Assisted Maintenance supervisor with scheduling vendors and negotiating contracts Leasing/maintenance coordinator

InterSolutions at Vaughan Place Apartments

Washington, D.C. Jul 20– Mar 20

● Utilized property Yardi and RentCafe software to update tenant information, track leasing inquiries, and manage lease agreements.

● Assisted with tenant inquiries, concerns, and maintenance requests. Acted as primary liaison between tenants and property management staff to ensure prompt resolution of issues.

● Managed vendor relationships for facility repairs and negotiated contracts to ensure cost-effective services

Starbucks Coffee Company

Washington, D.C Aug. 07 – Dec 18

● Provided training to new partners and ongoing coaching to existing team members.

● Responsible for maintaining inventory,purchasing,and cash handling procedures

● Ensured that all products met Starbucks' quality and presentation standards EDUCATION & CERTIFICATIONS

Grace Hill Fair Housing Certificate 2021-24

University of the District of Columbia, Certificate in Leasing and Property Management 2017 Marriott Hospitality High School 2005

SKILLS & QUALIFICATIONS

Microsoft Office Suite, Yardi,

Bluemoon, RentCafe,

Keytrak, Knock CRM

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