Administrative Medical Assistant & Office Support Specialist
Resume:
KAYTLYNN
M. HOYT
************@*****.***
Ridgecrest, CA
SKILLS
• Administrative & Clerical
Support
• Calendar Management &
Scheduling
• Executive Office Support
• Microsoft Office (Word,
Excel, Outlook)
• Medical Records
Management
• Electronic Health Records
(EHR/EMR)
• Customer Service & Client
Relations
• Professional Written &
Verbal Communication
• Telephone & Front Desk
Operations
• Correspondence
Preparation
• Filing & Records
Management
• Data Entry &
Documentation
• Appointment & Surgery
Scheduling
• Insurance Verification &
Billing
• Medical Coding
(ICD/CPT)
• Office Organization &
Multitasking
PROFESSIONAL SUMMARY
Administrative professional with experience in office management, scheduling coordination, customer service, medical administration, records management, and executive support. Skilled in Microsoft Office, electronic records systems, calendar management, correspondence preparation, and maintaining organized office operations in fast-paced environments. Experienced handling confidential records, coordinating schedules, screening calls/visitors, and supporting daily administrative functions.
EDUCATION
Sherman E. Burroughs- Diploma
Cerro Coso Community College-
Administrative Medical Assistant Certificate
• Microsoft Word & Excel
• Computer Literacy
• Electronic Health Records (EHR)
• Medical Office Procedures
• Medical Terminology
• Medical Law & Ethics
• Medical Insurance & Billing
• ICD/CPT Coding
• Healthcare Communication
• HIPAA Compliance & Confidentiality Standards
WORK HISTORY
Vironix Health Telemedicine
Certified Medical Assistant (CMA)
November 2024 – Present
• Perform administrative and clinical support duties in a remote telemedicine environment.
• Conduct patient onboarding and enrollment while maintaining accurate electronic medical records and documentation.
• Monitor remotely reported patient vital signs and communicate urgent findings to providers for follow-up care.
• Utilize multiple computer software systems for patient management, documentation, scheduling, and communication.
• Maintain confidentiality of patient records and sensitive information in compliance with HIPAA regulations.
• Assist with medical billing, coding, and documentation processes.
• Communicate professionally with patients and healthcare providers through phone and electronic platforms.
• Confidential Records
Handling (HIPAA
Compliance)
• Appointment
Coordination
• Problem Solving & Time
Management
• Computer & Office
Technology Proficiency
• Team coordination
• Document Preparation
• Manage high volumes of electronic correspondence, patient updates, and follow-up documentation.
Victor A Holmes, MD Ophthalmology
Office Manager / Receptionist
September 2022 – September 2024
• Performed administrative, secretarial, and clerical duties in a fast-paced medical office environment.
• Maintained electronic calendars, scheduled appointments, coordinated meetings, and managed daily office operations for physicians and staff.
• Prepared, reviewed, and finalized correspondence, reports, patient documentation, and office records using Microsoft Office and electronic medical record systems.
• Organized and maintained filing systems, patient records, daily correspondence, and confidential documentation in compliance with HIPAA regulations.
• Screened incoming phone calls and visitors, routed inquiries to appropriate personnel, and provided professional customer service support.
• Coordinated surgery scheduling, patient appointments, and office event logistics while ensuring proper communication between staff and patients.
• Managed incoming mail, voicemail correspondence, and maintained status tracking for office communications and follow-up actions.
• Assisted with office protocol, front desk operations, and maintaining professional communication standards within the office.
• Utilized multiple computer software systems for scheduling, billing, coding, insurance verification, and documentation management.
Michaels Certified Air Inc.
Office Manager
May 2022 – January 2023
• Managed office calendars, scheduled service appointments, and coordinated daily technician schedules.
• Answered and screened incoming calls, assisted customers, and directed inquiries to appropriate staff members.
• Maintained office files, records, and administrative documentation.
• Performed clerical and administrative support duties including data entry, scheduling, and customer correspondence.
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